Client Services Performance Manager Position Available In Greenville, South Carolina

InvestiNet is looking for a driven, curious and relationship oriented thinker to join our Client Services team. This role blends performance management, project management, and account management. Perfect for someone proficient at problem solving, building and maintaining relationships, and working cross-departmentally. Key Responsibilities Reporting & Performance Oversight Analyze performance trends to identify success and areas of opportunity in client segments Responsible for understanding client performance expectations. Must have the ability to translate client results and rankings into definable areas of opportunity to manager. Effectively track product, state, and/or client level variances in production through thorough analysis in Excel or Word with any potential/needed output in an effective and understandable format Raise feedback or issues received from clients to manager, teams or executive (depending on situation and proper escalation) for consistent management of responses and necessary changes Client Communication and Development Performance Manager will be responsible for day-to-day communications with assigned clients related to supporting business placed with InvestiNet Expected to have the skills needed to represent InvestiNet professionally and effectively at external meetings and events such as conferences, client and partner visits and calls Lead performance calls with applicable clients that contextualizes our performance in such a way that grows the relationship and identifies areas of development for the client. React to difficult underperforming situations and change course when needed. Able to “regroup” and retain poise and passion with new changes Inter-Department Communication Liaison between client and business operations to effectively communicate and resolve client concerns related to performance and/or operations Maintain strong working relationships within the organization to help ensure internal client specific processes and expectations are properly set up, communicated, and documented within the organization Ability to support departmental processes outside of daily scope and to consistently manage follow-up to ensure completion of actions outside their own control. Department Process Involvement Ability to efficiently move between departmental processes while maintaining a consistent level of productivity and integrity of work. Analyze existing processes and procedures, provide feedback to management, and assist management with implementing new and innovative ways to perform the functions. Participate in team meetings to ensure continuity, and support initiatives for departmental process improvements Responsible for reviews and oversight of career development paths for all direct employees Ensure that direct reports have clear direction on job responsibilities and tasks to continue to develop a superior workforce Sets goals for employees to enable the growth of business along with individual professional development. Essential Skills and Attributes Superior written and verbal communication skills. Ability to effectively manage relationships at multiple levels to achieve client and company goals Ability to present information clearly and concisely to others (customers, clients, associates, and the leadership team) Ability to interact well with others and show respect for alternative viewpoints Committed to achieve goals. Shows enthusiasm and commitment Ability to multitask and prioritize appropriately Probes facts, analyzes issues and makes systematic and rational judgments based on relevant information Ability to think creatively and develop innovative solutions Strong commitment to outstanding customer service High level of attention to detail and accuracy Ability to independently prioritize tasks and manage time. Self-motivated to get the job done and at finding information necessary to execute task. Ability to be nimble and adapt to frequent change.

Qualifications:

Degree;

Certification:

High School Diploma required; Bachelor’s Degree preferred but not required.

Industry Experience:

Prefer prior client or firm management experience, prior work experience in the accounts receivables or consumer finance sector is preferred but not required.

Technical Acumen:

Proficient user of Microsoft Office Suite