Clinical Applications Speciali Position Available In Greenville, South Carolina

Clinical Applications Speciali
Artificial Intelligence
10688
201 Brookfield Parkway Suite 160, Greenville, South Carolina, US, 29607
Full-Time
Remote
USD $110,000.00/Yr.
USD $125,000.00/Yr.
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Job Description Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Clinical Applications Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

You Will:

Conduct high-quality customer training (onsite or virtual) to maximize customer satisfaction and product adoption.
Represent the company and participate in medical conferences.
Address customer complaints and support inquiries to enhance customer experience.
Monitor and measure customer Net Promoter Scores (NPS) for service improvement.
Gather customer feedback and communicate this to the customer success team.
Log relevant customer interactions in the CRM and/or QMS system.
Act as the advocate for current and future customers within the organization.
As applicable, maintain timelines according to the implementation plan or documented customer requests
Meet regularly with team / manager / customer to keep product implementation and adoption on track.
Escalate issues accordingly to policies and procedures.
Perform workflow trip to evaluate the current state and propose future state workflow to improve processes.
Provide appropriate customer training according to the product/project scope.
Encourage the use of the tools Deep Health supports (such as Slack, Wendia, Outlook, Smart Sheets, etc.)
When starting on a new project, assist the customer with the project table builds, system set

If You Are:

Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations
You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
You have a structured work approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.

To Ensure Success In This Role, You Must Have:

Bachelor’s degree in a medical/pharma/science field (or equivalent level of practical technical experience in radiology).
At least 3 years working experience as a radiographer/application specialist/technologists/RIS/PACS Administrator
Advanced clinical knowledge on diagnostics is preferred.
Proficiency in advanced visualization software and knowledge of radiology workflows.
Ability to support customer success, sales, and marketing initiatives from a clinical perspective.
Strong relationship-building skills.
Strong attention to detail.
Ability to work independently (home office) and as a team player.
Proven ability to build and maintain influential customer relationships. Superb verbal and written presentation and communication skills.
Demonstrated ability to prioritize and balance multiple priorities and projects
Customer-centric mindset with a drive for understanding customer needs.
Collaborative approach partnering with the commercial, implementation, operation, support, and product teams for clinical success.
Goal-oriented mindset combined with resilience in the face of setbacks.
Strong interpersonal skills to engage with various stakeholders.
Effective educator, capable of training demanding customers.
Intrinsic motivation to Deep Health products for healthcare improvement.

We Offer:

Comprehensive Medical, Dental and Vision coverages.
Health Savings Accounts with employer funding.
Wellness dollars
401(k) Employer Match
Free services at any of our imaging centers for you and your immediate family. We are a Equal Employment Opportunity employer. Our policy is to provide equal employment opportunities to all applicants and employees without regard to race, religion, creed, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age, military and/or veteran status or any other basis protected by applicable law. If you need a reasonable accommodation for any part of the employment process (including the application, any testing, or interview process), please contact us by email at Talent Acquisition Department and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. We encourage all qualified individuals to apply for employment. We consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles’ Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, California Fair Chance Act, and the New York City Fair Chance Act, where applicable. The salary of the candidate selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, location, and training. Any listed pay scale is not a guarantee of a particular wage.