Yoga Experience Specialist – Team Lead (SY Five Forks) Position Available In Greenville, South Carolina

Position Summary The Yoga Experience Specialist (YES) – Team Lead is a key member of the Soul Yoga team, responsible for creating a welcoming and elevated in-studio experience for students and guests. As a Team Lead, you’ll guide the YES Team in providing exceptional customer service, supporting membership growth, and maintaining a clean and organized studio environment. You are outgoing, reliable, detail-oriented, and passionate about yoga and community. Core Responsibilities Front Desk & Guest Experience Greet every guest by name with warmth and enthusiasm Ensure a seamless and welcoming check-in experience Support and promote studio events, memberships, and retail offerings Handle phone calls, emails, and in-studio inquiries with professionalism Maintain a positive, energetic presence throughout each shift Ensure the studio is spotless at all times (lobby, locker rooms, classrooms) Lead by example with punctuality and reliability Team Leadership Create and manage the YES Team schedule in Sling, staying within allocated hours Act as the main point of contact for the YES Team during shifts Provide coaching and real-time support when challenges arise Host quarterly team meetings and collaborate with the General Manager on team communication Track individual team member performance in memberships and customer service Support in hiring, onboarding, and training new YES Team members Membership & Customer Relations Follow up with leads and intro offers through calls, texts, and emails Address failed payments, expiring offers, and membership inquiries Build relationships with members and promote long-term engagement Be a trusted resource for membership options and benefits Operations & Inventory Complete opening, mid-day, and closing duties consistently Maintain accurate product inventory and ensure items are properly stocked Coordinate with leadership on drink and supply orders Lead monthly inventory audits alongside management Energy Exchange Program Oversight Onboard and train Energy Exchange team members Ensure their shift responsibilities are met and integrated with YES Team support Step in when Energy Exchange staff is unavailable Qualifications Strong leadership and communication skills Excellent customer service and interpersonal abilities Time-conscious, organized, and dependable Experience in a fast-paced, service-oriented role Passion for yoga, health, and wellness Comfortable with basic tech tools (MindBody, Sling, email, etc.) Weekend availability (minimum two weekends per month) Additional Expectations Attend weekly leadership meetings Maintain a professional and positive demeanor at all times Adhere to Soul Yoga’s culture of integrity, feedback, and gossip-free communication Provide two weeks’ written notice for any extended time-off requests (4+ days)