Client Services Manager Position Available In Jasper, South Carolina

Client Services Manager Senior Helpers Hilton Head – 3.7

Ridgeland, SC Job Details Full-time Estimated:

$43.8K – $52.1K a year 19 hours ago Benefits Health insurance Dental insurance Vision insurance Flexible schedule Referral program Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Interpersonal skills Handling customer inquiries Largest number of clients managed simultaneously in a customer support role (More than 10 clients) Mid-level Microsoft Office Managing clients in a customer support role Home care Attention to detail Client services Technical customer support solution Analytical thinking Critical thinking 2 years Communication skills Home & community care Time management Full Job Description Looking for a challenging, rewarding workplace, an engaged management team and supportive professional environment? Senior Helpers is now seeking a qualified, experienced Client Service professional as an addition to our team! We are recruiting for a home care professional, with excellent communication and organizational skills, and a team player mindset. Senior Helpers serves all six Lowcountry counties and is among the fastest growing locations in the country. We are also the only home care employer in the United States named by Fortune as a Great Place to Work for the last seven years in a row! Client Services/Customer Relations experience in the homecare industry is

REQUIRED.

This is not a remote position and requires working hours Monday through Friday, typically 8am-5pm, with mandatory on-call participation (additional compensation). Duties include, but are not limited to: In concert with the Scheduling Manager, match and place Care Team member skills with clients needs Provide excellent client service and establish relationships with clients and employees Liaise and support office team and interface with Operations Manager Support, maintain and document all related data to client and contact files Participate in On-Call rotation as a member of internal staff

Required Skills & Abilities:

Experience :

2+ years of client service experience in a home care environment Demonstrated critical thinking skills with the ability to analyze and interpret issues and respond effectively to sensitive inquiries, problems or complaints in a timely manner High level of proficiency with MS Office, including Excel, Word and Outlook; Technology literacy and quick learner of new technology; Experience in Clear Care software is a plus Ability to perform high-level multi-tasking, work in a fast-paced setting with constant interruptions and maintain composure, tact and diplomacy under pressure Superb organizational and time-management skills, with impeccable attention to detail Possess excellent interpersonal skills in creating an atmosphere of care and competence Leadership ability and talent to work as a constructive member of a team Strong desire to fulfill the company mission of top tier client service, positive peer relationships, growth-oriented culture and achievement

Key Activities:

Immediately address and remedy all client concerns, inquiries and requests Working with the Family Care Coordinator and Scheduling Manager, address all client and Care Team concerns, home care agreements and other related documentation Maintain and update Active Client listing in homecare database Participate and contribute in weekly staff meetings and all related meetings with team members and management Assist in staffing client shifts through interaction with scheduling personnel based on client knowledge Participate in on-call rotation; independently resolve client and client care-related issues, using sound judgment Answer office telephones and assist operational functionality of office where appropriate Provide a helpful and caring response in all interactions with clients, employees, client families and all other inbound telephone and in-person contacts If you meet these requirements and if you are looking to join a growing company, supportive staff, engaged management team and great clients, contact us today!

EEOE Job Type:

Full-time Benefits:

Dental insurance Flexible schedule Health insurance Referral program Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday On call

Work Location:

In person