Care Services Coordinator Position Available In Richland, South Carolina

Care Services Coordinator Palmetto Family Homecare – 3.3 Columbia, SC Job Details Full-time $21.50 – $23.50 an hour 3 days ago Benefits Health savings account Dental insurance Paid time off Employee assistance program Vision insurance Flexible schedule Life insurance Qualifications Marketing experience (1-2 years) Documentation review experience (1-2 years) Customer service Intake Healthcare Administration Mid-level High school diploma or GED Driver’s License Case management Conflict management Marketing experience (3-5 years) 1 year Associate’s degree Documentation review Communication skills Marketing Home & community care Time management Full Job Description

AGENCY OVERVIEW

Palmetto Family Homecare is an independent and locally owned business servicing the TriCounty, Lowcountry and Midlands area of South Carolina. We are a trusted source for homecare services, driven by the Four Keys to our family services which are Compassion, Education, Reliability and Building Relationships . As a small business we have grown tremendously over the years and looking for a dynamic and innovative individual to join our family and our continued growth.

POSITION OVERVIEW

Palmetto Family Homecare is currently seeking an experienced Care Services Coordinator to join our Columbia office team. The Care Services Coordinator provides administrative and logistical support to ensure high-quality home care delivery. This role is responsible for scheduling, intake coordination, caregiver support, and maintaining open communication with clients and field staff. The Care Services Coordinator plays a critical role in maintaining compliance and continuity of care.

JOB RESPONSIBILITIES SUMMARY

Client Coordination & Support Respond to all incoming client referrals and service inquiries Maintain and meet established client leads, calls, etc. Schedule and support intake assessments in collaboration with the nurse Maintain client records & service authorizations in company HSRM system Communicate information regarding the patient to the Nurse Supervisor and/Care Services Manager; making agency administrative staff aware of additional patient needs as necessary. Participate in staff meetings, public education and provider training sessions, as appropriate. Develop and maintain ongoing communication with case managers, discharge planners, and physician office staff, conducting frequent presentations, both formally and informally, to build a strong network of referrals. Scheduling & Staffing Coordinate caregiver/client schedules to ensure full coverage of service hours Review and respond to reports via HRSM portals Communication & Documentation Maintain thorough communication with clients and caregivers Assist with orientation as needed and contribute to employee retention efforts Document all supporting records in accordance with regulations of applicable regulatory agencies. Operational Support Answer office and on-call phones as assigned Monitor system portals for new referrals and updates Assist with uploading and maintaining agency documents

Skills & Competency:

Exceptional customer service and communication abilities Strong organizational and time management skills Proficiency in care management software (e.g., AxisCare, Phoenix) Ability to multitask and prioritize in a fast-paced environment Problem-solving and conflict resolution skills Commitment to confidentiality and compliance (HIPAA)

JOB REQUIREMENTS

Minimum of 1-3 years in a healthcare, home care, or administrative support role Associate’s degree or certification in healthcare administration or related field preferred Experience working with scheduling or EHR software preferred Exceptional verbal and written communication skills Ability to build rapport and develop working relationships with referral sources Strong presentation and marketing skills High school diploma or equivalent required Must have a valid state driver’s license and appropriate auto insurance.

Job Type:

Full-time Pay:

$21.50 – $23.50 per hour Expected hours: 40 per week

Benefits:

Dental insurance Employee assistance program Flexible schedule Health savings account Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed

Work Location:

In person