Customer Experience Manager Position Available In Richland, South Carolina

Customer Experience Manager
Blythewood, SC, United States
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req3171
Customer Experience Manager
We are seeking a motivated and service-oriented Customer Experience Manager to lead our customer service team and foster positive relationships with our clients. As a Customer Experience Manager, your key responsibilities will include resolving customer complaints, developing customer service procedures, and implementing customer satisfaction campaigns. You will be monitoring customer interactions, reporting on customer satisfaction, and coordinating with the sales and marketing department to integrate customer service strategies.
Key Responsibilities
Lead and motivate the team to deliver a high standard of customer service.
Develop and implement customer service policies and procedures.
Resolve customer complaints in a timely and satisfactory manner.
Develop and implement customer happiness campaigns.
Monitor customer interactions and report on customer happiness.
Coordinate with the sales and marketing department to integrate customer service strategies.
Analyze customer feedback and market research to make improvements.
Train and lead a team of customer service staff to deliver excellent customer service.
Identify key touch points in the customer journey and optimize them for improved customer experience.
Collaborate with other departments to ensure consistency of customer service.
Implement customer retention campaigns and customer dedication programs.
Stay informed about industry trends and standard methodologies in customer experience.
Qualifications
Bachelor’s degree in Business Administration, Marketing, or a related field.
5+ years of experience in customer service or customer experience management.
Strong leadership and communication skills.
Ability to analyze customer feedback and market research.
Experience in developing and implementing customer service policies and procedures.
Ability to resolve customer complaints in a timely and satisfactory manner.
This role will be Hybrid with onsite requirements at our Blythewood, SC location.
Preferred Qualifications
Experience in the manufacturing or industrial sector.
Knowledge of CRM systems and customer service software.
Experience in training and leading a team of customer service staff.
About GESTRA
At GESTRA, we value and celebrate a diverse group of backgrounds, perspectives, and experiences that supply to our team’s success. We are committed to encouraging an inclusive environment that empowers all employees to reach their full potential. We encourage applicants from all backgrounds to apply, knowing that a diverse workforce improves our ability to innovate and grow.
Our purpose – Create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world.
GESTRA is a leading manufacturer of valves and control technology for the steam and condensate industry. We develop, produce and distribute at our headquarters in the heart of Bremen’s Findorff district.
Our products are used wherever steam is generated, distributed or used, gases or liquids flow, energy savings are possible and operational safety and environmental protection play a role. We focus on providing our customers with complete solutions and systems of high reliability.
Our brand looks back on more than 120 years of history and is currently noticeably on the way forward.
GESTRA is a worldwide operating division with more than 550 employees of Spirax group, a

FTSE 100

multi-national engineering group that has its headquarters in Cheltenham, UK.