Service Business Success Manager – Columbia, MD Position Available In Richland, South Carolina

Services
Service Business Success Manager – Columbia, MD Your Rohde & Schwarz recruiting team is looking forward to receiving your application. Info
Stadt/Region Columbia (Maryland) (USA)Einstiegslevel Berufserfahrene, Berufseinsteiger•innenBeschäftigungsart Vollzeit, unbefristetRef. Nummer 12927 The Service Business Success Manager plays a critical role in ensuring the Service department is operating within profit corridor while meeting the market demands for Service products. This position requires a blend of organizational skills, technical knowledge, and customer-centric focus to support the delivery of high-quality services and products. As the key liaison between customers, Service Sales, and internal teams, the Service Business Success Manager is responsible for providing guidance to the Service Business organization and Service Sales teams for establishment of new customer-valued service delivery modes, helping to inform customer journey process establishment, and setting market-based value structures for service programs, particularly for Rohde & Schwarz systems.
Your tasks
Leverage inputs from across the Service Sales and Delivery organizations to enable customer focused product ideas.
Implement new Service delivery strategies to meet market demands
Build sustainment models/plans for Rohde & Schwarz systems to enable long-term supportability
Provide guidance to management for decision-making as regards overall service business health and direction, as well as product definition and planning.
Contribute to direction of strategic growth opportunities for the Service organization
Gather, analyze data and produce evidence-based recommendations in actionable executive summaries (convert data to actionable knowledge), including competitive comparisons for example
Support the Service Sales team as directed for compiling market information regarding system service, generating service agreement scope and content, supporting customer meetings in conjunction with Service Sales to deliver seamless service integration
Work cross-functionally with other departments in a collaborative fashion to support the overall Service organization
Support delivery process development activities (identify process gaps, suggest solutions, document work instructions)
Debrief Service Delivery team post-delivery and communicate actionable insights with the Account Management team
Develop a scalable approach to identifying instruments that are nearing the end of their support life and generate leads for the Account Management team and Service Sales organization to engage the customers (Technology Refresh)
Application tips Watch the video and learn all about our application process: Application
Interview
Contact persons
Your qualifications
Bachelor’s degree or higher in business administration, or related field, or similar tenure of experience working in a sales organization
3+ years of customer service, sales, or business development experience, preferably in a Service field
Experience with “ground-up” product planning and development/release (product imagination through actualization and deployment)
Proficiency with Microsoft Office Suite, particularly Excel for tracking and reporting
Experience with customer management tools (CRM) and creating data packages from those tools
Excellent and effective communication ability, comfortable with changing organizational needs, highly engaged in business success
Ability to travel up to 25% (for onsite meetings if working remote, eg), including international travel
Ability to support early morning or later evening meetings depending upon time zone
Preference to be within commute distance of Columbia, MD for hybrid work model
In order to be considered, candidates must reside in the US and have permanent work authorization.