Mobile Expert Position Available In Spartanburg, South Carolina

Job Description:

At T-Mobile, we invest in YOU! Our Total Rewards Package ensuresthat employees get the same big love we give our customers. Allteam members receive a competitive base salary and compensationpackage – this is Total Rewards. Employees enjoy multiplewealth-building opportunities through our annual stock grant,employee stock purchase plan, 401(k), and access to free,year-round money coaches. That’s how we’re

UNSTOPPABLE

for ouremployees! Job Overview Mobile Experts (ME) work as part of a Retail Team of Experts tobring the T-Mobile brand to life. They live and breathe T-Mobile!

They’re brand ambassadors who create energy and excitement aroundour products and services. They are obsessed with the connectedworld and thrive in a fast-paced environment, where technologyinnovations, customer needs and the Retail experience arecontinuously evolving. They immerse themselves in meaningfulconnections with our customers, and their ability to build new anddeepen existing relationships is unmatched across the wirelessindustry. They’re experts in uncovering our customers’ needs andhave a passion to educate, demonstrate and recommend device andservice solutions. Mobile Experts Do It the Right Way, meetingperformance targets including sales, customer experience, andquality of sale metrics.

Job Responsibilities:

Serving and selling to our customers, while providing a best inclass customer experience and building loyalty Consistently leverages digital tools in interactions andonboarding Completes training on T-Mobile in-store experience, new skillsand processes, knowledge of systems and reference resources Makes the most of their time on shift, consistently seeking outinformation between customers, learning about innovations inwireless and technology Partners with T-Mobile employees across channels, includingbusiness and customer service

Education and Work Experience:

High School Diploma/GED (Required) 30 days T-Mobile Mobile Associate experience Required 6 months of customer service and/or sales experience, Retailenvironment preferred

Preferred Knowledge, Skills and Abilities:

Customer Satisfaction Passionate customer advocate with thedesire to be yourself when connecting and having fun with ourcustomers. Effective at balancing customer experience andperformance goals. (Required) Team Building Desire to be a part of the game-changing T-Mobilestore team. Willingness to work alongside peers and store leaders,learning and sharing best practices, while serving customers andproviding resolutions to issues. (Required) Retail Sales Competitive drive and confidence to succeed in afast-paced sales environment. (Required)

Licenses andCertifications:

At least 18 years of age Legally authorized to work in the

United States Travel:

Travel Required (Yes/No):

No DOT Regulated:

DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No):

No Hourly Base Pay:

$17.50

Annualized Incentive Target:

$18,000 Successful candidate’s actual incentive earnings vary based onperformance and full-time status. All employees at T-Mobile, areguaranteed to earn $20/hour inclusive of base pay and incentives.

And since we are ALL owners, EVERY employee at T-Mobile is eligiblefor an Annual Stock Grant. At T-Mobile, our benefits exemplify the spirit of One Team,Together! A big part of how we care for one another is working toensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits wheneligible. We cover all of the bases, offering medical, dental andvision insurance, a flexible spending account, 401(k), employeestock grants, employee stock purchase plan, paid time off and up to12 paid holidays – which total about 4 weeks for new full-timeemployees and about 2.5 weeks for new part-time employees annually- paid parental and family leave, family building benefits, back-upcare, enhanced family support, childcare subsidy, tuitionassistance, college coaching, short- and long-term disability,voluntary AD&D coverage, voluntary accident coverage, voluntarylife insurance, voluntary disability insurance, and voluntarylong-term care insurance. We don’t stop there – eligible employeescan also receive mobile service & home internet discounts, petinsurance, and access to commuter and transit programs! To learnabout T-Mobile’s amazing benefits, check outwww.t-mobilebenefits.com . Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t havea corporate ladder-it’s more like a jungle gym of possibilities! Welove helping our employees grow in their careers, because it’s thatshared drive to aim high that drives our business and our cultureforward. By applying for this career opportunity, you’re living ourvalues while investing in your career growth-and we applaud it.

You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisionsconcerning the employment relationship will be made without regardto age, race, ethnicity, color, religion, creed, sex, sexualorientation, gender identity or expression, national origin,religious affiliation, marital status, citizenship status, veteranstatus, the presence of any physical or mental disability, or anyother status or characteristic protected by federal, state, orlocal law. Discrimination, retaliation or harassment based upon anyof these factors is wholly inconsistent with how we do business andwill not be tolerated. Talent comes in all forms at the Un-carrier. If you are anindividual with a disability and need reasonable accommodation atany point in the application or interview process, please let usknow by emailing ApplicantAccommodation@t-mobile.com or calling1-844-873-9500 . Please note, this contact channel is not a meansto apply for or inquire about a position and we are unable torespond to non-accommodation related requests.