Service Manager (SOUTHEAST REGION) Position Available In [Unknown county], South Carolina
Tallo's Job Summary: Asbury Nalley Automotive, a part of Asbury Automotive Group, is seeking a Service Manager for the Southeast Region to oversee a High-Volume, Japanese Import Service Department in Alabama, Atlanta, North Carolina, South Carolina, and Tennessee. Responsibilities include managing employees, forecasting goals, working with parts and shop foreman, attending meetings, maintaining budgets, handling customer complaints, and more. Requirements include 3-5 years of automotive management experience, technical aptitude, customer service skills, and passing pre-employment screenings. The position offers competitive benefits such as weekly pay, paid holidays, insurance, retirement plans, career development opportunities, and more.
Job Description
Service Manager (SOUTHEAST REGION)
Alabama, USA
- Atlanta, GA, USA
- North Carolina, USA
- South Carolina, USA
- Tennessee, USA Req #5211
Wednesday, November 13, 2024
About Asbury
Nalley Automotive is part of Asbury Automotive Group (
NYSE:
ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
- We are seeking a strong, energetic, people-focused Service Manager to run a High-Volume, Japanese Import Service Department
- The primary responsibility of the Service Manager is to oversee the service department and drive operational success; technicians, service advisors, service call center, lot attendants, detailers and shuttle driver, etc.
Manage employee schedules and pay plans Forecast goals and objectives for the department and strive to meet them
Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service department meetings
Prepare and administer an annual operating budget for the service department
Maintain Asbury’s specified service customer pay gross profit growth
Maintain technician proficiency as specified by Asbury standards
Partner with technical schools to recruit technicians
Partner with OEM and other third party vendors
Handle and resolve customer complaints
Motivate, train, develop and reward employees
Communicate with customers about maintenance and service work needed effectively
Continue to maintain Asbury’s value, quality, and integrity
Provide and maintain a safe work place and environment for employees and customers
Other duties to be determined by management
Strong customer service skills are a must
Must be able to manage a team, motivate and develop
Experience with CDK or other automotive software required
Strong technical aptitude is required
Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
3 – 5 years automotive experience in management is required
Previous automotive Service Management experience is required
Must be able to manage in a fast paced work environment
Must be able to pass pre-employment screens (background & drug test)
Company Benefits:
Pay and Recognition:
Weekly pay
Paid holidays & paid time off Deferred Holiday Pay Match Paid training Stock Awards(select management and front-line team member’s eligible
Insurance /
Retirement:
Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 12 weeks paid pregnancy leave (disability leave) Paid Parental Leave Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match
Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development Continuous training through Asbury’s Internal Learning Management System Professional growth and development opportunities Additional advantages: Student loan relief resources Employee assistance program Employee discounts on parts and service repairs Scholarship awards Opportunities to join our community service initiatives, which includes paid volunteer hours Aggressive Employee referral program with bonus opportunities
INDMANAGER
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
