Customer Service Manager Position Available In York, South Carolina
Tallo's Job Summary: Join HARTMANN as a Customer Service Manager in Rock Hill, SC. This role offers an estimated salary of $62.8K - $81.3K a year. The ideal candidate will have a Bachelor's degree, supervising experience, and proficiency in Microsoft Excel, Outlook, and SAP ERP systems. Apply now to lead the customer service team and ensure a seamless customer experience.
Job Description
Customer Service Manager
HARTMANN
- 3.
8
Rock Hill, SC Job Details Estimated:
$62.8K
- $81.
3K a year 17 hours ago Qualifications Microsoft Excel Microsoft Outlook Management
EDI SAP ERP
systems Mid-level Microsoft Office MRP Supervising experience Bachelor’s degree Forecasting Manufacturing SAP ERP Business Communication skills Full Job Description Join our team as Customer Service Manager USA-Rock Hill The Customer Service Manager provides direction to our customer service team and ensures a seamless customer experience. This is a pivotal role in ensuring customer fulfillment excellence and a smooth internal operational flow between multiple departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Direct supervision of customer support representatives and provides coaching and guidance in the support of customers Drive Order Fulfillment Improvements (Order Entry, Triage/Troubleshooting, Pricing, Invoicing, etc) Product launches
- support new product launches/changes and work directly customers on new product system set ups Customer Focus
- identify operational efficiency improvements and drive focused improvement projects (Order Frequency optimization, system enhancements, stock alerts, etc) Cross Functional Team Development
- collaborate with internal teams (Marketing, Sales, Finance) to understand key business initiatives and assists in operationalizing the initiatives Customer Master Data Maintenance
- work closely with customers to understand their order fulfillment process and we can best collaborate (EDI/IT setups, order setups, demand/forecasting)
EDUCATION & EXPERIENCE
Bachelor’s Degree in Business or related field Proven success in a management/supervisory role Experience in a distribution/manufacturing business A high level of commitment to customer service Strong verbal, influencing, problem-solving and written communication skills Able to build strong working relationships and collaboration effectively within teams MRP/ERP experience (SAP preferred) Proficient in MS Office (Outlook, Excel, etc) If you are interested in this position please send your application via our online portal to Diane Marsilio.
