Community Care Coordinator Position Available In Davidson, Tennessee

Community Care Coordinator 5.0 5.0 out of 5 stars 110 7th Avenue North, Nashville, TN 37203

Barbershop Harmony SocietyJob Description:

Community Care Coordinator Location:

Nashville, Tennessee Overview:

Founded in 1938, the Barbershop Harmony Society (BHS) is an arts education and performance organization with more than 14,000 singers in over 1,600 singing communities throughout North America. Our strategic vision of Everyone in Harmony is built upon four foundational concepts: Preservation and Encouragement [of the Barbershop style] through Participation and Engagement Building Singing Communities Driving Impact through Programs Supporting a Whole World of Singing This is a full time, non-exempt position devoted to supporting BHS members through both proactive and reactive communication and engagement with singing community leaders. As the first point of contact for our passionate singers (think of Barbershoppers as “professional hobbyists”) the Community Care Coordinator provides support to customers, members, and volunteer leaders by answering questions about membership, singing communities (our districts, chapters, choruses, and quartets), and various other programs our organization produces. Other areas include completion of special projects and reports, processing of membership documents, navigating the membership database and underlying CRM (Salesforce), email and written correspondence, telephones, and various duties as assigned.

Reports To:

Customer Service Manager Primary Responsibilities:

Represent the “face and voice” of the Barbershop Harmony Society to members, prospective members, volunteer leaders, and all persons interested in barbershop Respond to questions and concerns via mail, email, video calls and primarily phone calls; return voicemails in a timely fashion Process orders and answer questions related to: Subscription Operations (Member applications and renewals, singing communities –chapters, choruses, quartets), Event Support (Registrations/tickets, contest entry), Marketplace (Merchandise, sheet music, & learning media) Attract new and repeat customers by answering product/service questions Troubleshoot problems with excellent attention to detail to provide a high level of customer satisfaction and data accuracy Navigate the membership platform (Member Center) and underlying customer relationship management tool (Salesforce) Take initiative to plan and accomplish personal goals and special projects for the benefit of the company as determined with the Customer Service Manager Education, experience & attributes: Two years customer service experience preferred Excellent organizational and time management skills Google Workspace experience preferred and comfort with technology expected Proven flexibility and ability to handle multiple projects and meet deadlines Excellent oral and written communication skills Pleasant telephone voice/manner Ability to remain calm, cool, and collected under pressure Strong ability to work independently and on a team Comfortable working in a fast-paced environment Knowledge of the Barbershop Harmony Society preferred Passionate about music/singing definitely a plus! Demonstrated comfort in fostering respectful environments and promoting a sense of belonging and community. Experience with artificial intelligence and system automation is a plus. What’s in it for you: Competitive compensation package 10 days of paid vacation (eligible after 90-day probation period, prorated during first year of employment) 8 paid holidays and December 24 – January 1 off 8 paid sick days per year 100% company funded individual health, dental, and vision insurance Life insurance Optional short-term and long-term disability insurance 401K plan with 3% safe harbor contribution and company matches that could aggregate up to an additional 3% (6% total) High-engagement staff environment with regular team building and social activities throughout the year A chance to make a difference in the lives of others Nashville-based position with hybrid work environment for qualified individuals considered after six (6) months of employment. As a key component of our vision of Everyone in Harmony, the Barbershop Harmony Society is committed to building a team with a variety of backgrounds, experiences, perspectives, and skills. We believe that employees who feel valued and encouraged to share their ideas are empowered to foster innovation that leads to both personal and professional growth. The Barbershop Harmony Society is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. The Barbershop Harmony Society values and actively seeks a diversified workforce. Barbershop Harmony Society ∙ 110 7th Ave N. ∙ Nashville, TN 37203-3704 ∙ 615.823.3993 Please apply here: https://barbershopharmonysociety.submittable.com/submit/327353/community-care-coordinator-5-2025

Job Type:

Full-time Pay:

$17.00 – $19.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home

Shift:

8 hour shift Day shift Ability to

Commute:

Nashville, TN (Preferred) Ability to

Relocate:

Nashville, TN:

Relocate before starting work (Preferred)

Work Location:

In person