Customer Service Manager Position Available In Davidson, Tennessee

Customer Service Manager Bonded Filter Company – 2.6 Nashville, TN Job Details Full-time $75,000 a year 11 hours ago Qualifications Microsoft Word Power BI Microsoft Excel Management CSS Customer service Salesforce Mid-level Microsoft Office 3 years Bachelor’s degree SharePoint Business Administration Grocery store Business Leadership Communication skills Full Job Description Customer Service Manager Our company is searching for a motivated and experienced customer service manager to lead our customer success department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals. To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities:

Supervise day-to-day operations in the Customer Success department for in-office and remote team members. Respond to customer service issues in a timely manner. Create effective Customer Success procedures, policies, and KPIs that support the company’s Customer retention and growth goals. Understand customer expectations and service level agreements to coordinate with the team to meet them on a steady basis. Maintain accurate records and document all customer service activities and discussions using a CRM. Assess service statistics and prepare detailed reports on your findings. Participate in Sales Leadership meetings to provide voice of the customer feedback and provide ideas for improvement and optimization of the customer experience. Problem solve to help the CSS team develop and communicate solutions for customer problems, issue or needs. Facilitate escalations on an account from the CSS to the Key Account Manager providing detailed summaries. Hire and train and retain new Customer Success Specialists. Manage the approved budget of the customer service department. Create a support structure optimized for customer retention and growth. Stay informed on the Customer related industry for all 5 major (Grocery, Restaurant, Retail, Convenience Store and FM Groups) and 3 minor vertical (Industrial, Healthcare and Institutional).

Requirements:

Bachelor’s degree in business administration or relevant field. A minimum of 3-5 years of proven experience in a customer service position. Proficiency in Microsoft Office including Sharepoint, PowerBI, Teams, Word, and Excel Outstanding written and verbal communication skills. Good understanding of management practices and techniques. Excellent leadership and interpersonal skills Salesforce or similar customer service CRM software