Customer Success Manager Position Available In Davidson, Tennessee
Tallo's Job Summary: JumpCrew in Nashville, TN is hiring a Customer Success Manager to enhance the post-sale experience for sales and marketing clients. Responsibilities include managing onboarding, aligning stakeholders, and ensuring client success. The ideal candidate has 3-5+ years of experience in Customer Success or Account Management, project management expertise, and strong communication skills. Salary is competitive with benefits offered.
Job Description
Customer Success Manager 3.1 3.1 out of 5 stars Nashville, TN 37203
Job Title:
Customer Success Manager Overview:
JumpCrew is looking to hire a high-impact Customer Success Manager to lead and elevate the post-sale experience for our sales and marketing clients. This role is responsible for managing a structured onboarding playbook, aligning internal and external stakeholders, and ensuring a seamless transition that delivers measurable value. You will be directly accountable for delivering a benchmark Client Effort Score (CES) and ensuring every client is positioned for long-term success. This is a client-facing, project-oriented role ideal for a professional who combines exceptional relationship-building skills with strong project management expertise and a passion for operational excellence.
What You’ll Do:
Client Onboarding & Playbook Execution Own the end-to-end onboarding journey through the first 60 days, leading clients through our proven onboarding playbook to drive immediate impact. Align cross-functional internal teams (sales, delivery, marketing, analytics, product) with client stakeholders to meet onboarding timelines and expectations. Establish onboarding milestones and KPIs, ensure task accountability, and proactively remove roadblocks. Client Effort Score (CES) Accountability Deliver a frictionless onboarding experience that consistently meets or exceeds CES benchmarks. Track onboarding satisfaction metrics and leverage feedback to implement process improvements and enhance time-to-value. Provide clear documentation, reporting, and status updates for internal and client teams throughout onboarding. Client Success Strategy & Relationship Management Build strong relationships with client stakeholders and executive sponsors, positioning yourself as a strategic advisor and trusted resource. Conduct regular touchpoints and strategic reviews to ensure alignment, adoption, and progression toward client goals. Champion client needs internally and translate business objectives into executional plans. Growth & Retention Enablement Identify opportunities for additional services, product features, or strategic support that align with client objectives. Support Account Management and Sales in revenue expansion and renewal efforts by surfacing insights and advocating for continued value delivery. What You Bring 3-5+ years of experience in Customer Success, Account Management, or Project Management roles—ideally within B2B marketing, sales enablement, SaaS, or services environments. Proven project management experience leading cross-functional initiatives with multiple stakeholders, structured workflows, and timeline accountability. Project management certification is strongly preferred: PMP, CAPM, CSM, or PRINCE2. Hands-on experience with CRM systems (e.g., Salesforce, HubSpot), digital marketing platforms, and client analytics tools. Exceptional communication and presentation skills, with the ability to manage details while maintaining strategic perspective. Ability to prioritize, multitask, and thrive in a fast-paced, client-centric environment. Analytical mindset—comfortable using data to measure onboarding success, generate insights, and inform decisions. Passion for client success, continuous improvement, and cross-functional collaboration.
Additional Information Location:
Onsite, JumpCrew HQ- Nashville, TN Flexible work environment Competitive salary Unlimited PTO plan 9 company holidays Medical, dental/vision benefits, 401k Learning and career growth opportunities Bring your (well-behaved) pet to the office Why Join Us? JumpCrew, headquartered in Nashville, TN, is a three-time winner of Nashville’s Best and Brightest Companies to Work For (2021, 2022, 2023). We’ve been recognized as the #1 Best Small Company to Work For in Nashville (2017), one of Nashville’s Best Places to Work (2018 & 2019), and listed among Crunchbase’s 50 Hot Startups. For more information, visit JumpCrew.com. At JumpCrew, we’re leading the way in Growth-as-a-Service (GaaS) by helping B2B companies accelerate revenue with world-class sales and marketing solutions. As a CSM, you’ll play a critical role in shaping client success and building trusted, long-term relationships. Join a collaborative, high-performance team where your work directly fuels our clients’ growth—and our own.
