Customer Success Manager- Southeast Position Available In Davidson, Tennessee

Customer Success Manager- Southeast

CMX1 – 1.0

Nashville, TN Job Details Full-time $75,000 – $110,000 a year 8 hours ago Qualifications 5 years Salesforce Bachelor’s degree Senior level

SaaS Full Job Description Job Summary:

The Customer Success Manager at CMX1 plays a critical role in driving Annual Recurring Revenue (ARR) growth by ensuring customer satisfaction, retention, and platform adoption across a portfolio of accounts. This role partners closely with customers to align CMX1 solutions and technical resources with their business objectives, deliver measurable outcomes, and expand account value through upsell, cross-sell, and license growth. Success is defined by strong customer health, strategic account expansion, and the ability to consistently influence recurring revenue growth.

Job Duties and Responsibilities:

As a Customer Success Manager at CMX1, you are ultimately accountable for expanding Annual Recurring Revenue (ARR) within your assigned accounts. You’ll also be responsible for orchestrating account resources in support of successful product adoption, and measurable value realization. In this role, you will: Lead ARR expansion initiatives by identifying and advancing upsell and cross-sell opportunities that align with evolving customer needs and highlight the value of the broader CMX1 platform. Develop and maintain strategic relationships with key customer stakeholders to deeply understand their compliance goals, operational challenges, and success metrics. Create and execute tailored success plans that align CMX1’s solutions with each customer’s business objectives, timelines, and long-term outcomes. Serve as a trusted advisor, working with and orchestrating CMX1 technical resources to offer proactive guidance on product capabilities, best practices, and industry insights to drive adoption and demonstrate ROI. Continuing education learning industry best practices across the breadth of CMX1 customers. Application of the learnings in practical real life examples while developing success stories. Partner with the CMX1 TAMs as central liaisons between customers and internal teams, ensuring clear communication of requirements, feedback, and enhancement requests to support continuous product evolution. Monitor account health using engagement metrics and analytics to identify risks early, implement mitigation strategies, and secure timely renewals. Partner cross-functionally with Sales, Product, Development, and Marketing to influence roadmap direction, support go-to-market efforts, and ensure cohesive customer engagement. Contribute to scalable Customer Success operations by developing and maintaining playbooks, documentation, and repeatable processes that ensure consistent, high-quality service delivery. Conduct regular business reviews, leveraging data and customer insights to assess performance, reinforce strategic alignment, and uncover new areas for growth.

Qualifications:

Bachelor’s Degree preferred 5+ years’ work experience in an equivalent capacity, mid-market and enterprise account management Strong account management, organizational, active-listening, and exceptional presentation skills are required Background in GFSI, EQMS, Risk, Audit, Compliance a significant plus Experience working in or with Quick Service Restaurants and / or Hospitality (hotel) operations Exceptional communications skills A true passion for customers and associated bias for action Experience with SaaS-based applications and services Experience working with MavenLink, Salesforce.com, and Google apps a plus Self-Starter / High Energy / Positive Attitude / Customer Focused / Detailed Oriented Team player and contributor to a positive and inclusive culture Ability to balance multiple disparate task