Guest Services Lead Position Available In Davidson, Tennessee

Guest Services Lead 4.1 4.1 out of 5 stars 800 Fort Negley Boulevard, Nashville, TN 37203

Position Title:

Guest Services Lead FLSA Classification:

Non-Exempt/Hourly, Full-Time Adventure Science Center’s mission is to open every mind to the wonders of science and technology, fostering a better understanding of ourselves and the world around us.

POSITION OVERVIEW

The Guest Services Lead is responsible for assisting the Guest Services Manager and Associate Manager of Gift Shop with the smooth operation of the guest experience in all guest locations; guest service desks, lobby, and gift shop, in addition to conducting duties in the absence of the Guest Services and/or Retail managers. The Lead is expected to perform their job with a sense of pride in their work, while also contributing to the success of his/her co-workers as well as the entire Adventure Science Center.

KEY RESPONSIBILITES

Interact with guests to ensure a productive, informative and enjoyable guest experience, setting the example for exceptional customer service through sales and guest relations. When the Guest Service Manager is not present, or when asked to, conduct daily opening and closing of cash drawers, in both lobby and gift shop, in an accurate and efficient manner, submitting/printing/copying all related reports as required. Monitor internal controls as it relates to cash handling by Guest Service staff. Ensure all workstations, in both lobby and gift shop, are cleaned, neat, and replenished with supplies and collateral. Assist Associate Manager of Gift Shop with inventory, fulfillment, and merchandising, both during operating hours and after close. Fulfill the duties of Guest Services Manager and Associate Manager of Gift Shop during breaks, vacations, and absences. Support Guest Services staff at ticket counter and gift shop workstations and cover positions as needed. Lead team break schedule with a working knowledge of all Guest Services job duties (Admission, Gift Shop, and Membership). Review schedule with Guest Service Manager to ensure balanced rotation of team members. Monitor and enforce ASC’s standard dress, identification and personal property protocol for Guest Services Staff. Support ASC lost and found program. Maintain an up-to-date, working knowledge of ASC’s exhibitions, programs, events and services available for the general public and for ongoing training of Guest Service Staff. Anticipate guest needs and solve issues or concerns with positive, courteous, respectful, professional attitude. Interact on phone and email with the same positive, helpful, courteous, respectful, professional attitude. Perform core operational functions of guest safety and wayfinding Act as a staff lead in carrying out emergency procedures and protocol for incidents when necessary. Other tasks as assigned.

QUALIFICATIONS

High School Diploma required: Associate degree preferred At least one year of guest service experience Strong customer service skills, possessing strong communication and interpersonal skills Be able to work independently, with minimal supervision and work well in a team environment Be reliable, flexible and personable Willingness to take initiative and make decisions in customer service, solving practical problems and resolving a variety of situations Cash handling experience Knowledge of customer service principles, techniques, systems and standards Knowledge of ASC computer programs and ability to train Guest Service Staff (

Microsoft Office:

Excel and Outlook, and Blackbaud’s Altru) Ability to establish and maintain effective working relationships with multiple personality types. Strong supervisory skills

SPECIAL CONDITIONS

Must be at least 18 years old Availability to work peak days and hours, combination of weekdays, weekends and holidays. First Aid/CPR/AED (Adult and/or Pediatric) certification preferred The work environment involves everyday risks or discomforts requiring normal safety precautions typical of such places as offices, meeting and training rooms, use of safe work practices with office equipment, avoidance of trips and falls and observance of fire regulations. Typically, walking, standing, bending and carrying light items (up to 20 pounds unassisted), and 50lbs assisted are required. At times, the employee may sit comfortably to do the work. Also, the employee must have manual dexterity, visual and auditory acuity. Some repetitive motion is involved.

BENEFITS AND PERKS

Free onsite parking Medical, Dental, Vision and Life Insurance Employer Paid Short Term and Long Term Disability Vacation Time, Sick Time and Personal Days, plus 11 paid holidays a year 401(k) with Employer Match Complimentary membership to Adventure Science Center Free or discounted admission to local venues including The Nashville Zoo, The Frist Art Museum, Nashville Shores, Cheekwood Estate and Gardens and more! Employee Assistance Program (Free Counseling and Legal Services) Eligibility for Public Student Loan Forgiveness Adventure Science Center is an Equal Opportunity Employer. This is intended to be a description of the general nature and level of work to be performed. This position profile should not be construed as an exhaustive list of all responsibilities, duties and skills required of personnel in this position. These responsibilities and duties are subject to change at any time based on organizational needs.

Job Type:

Full-time Pay:

$17.50 per hour Expected hours: 40 – 42 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Free parking Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Schedule:

8 hour shift Day shift Evenings as needed Every weekend Holidays Nights as needed

Work Location:

In person