People Solutions Assistant Position Available In Davidson, Tennessee

People Solutions Assistant Vanderbilt University – 3.9

Nashville, TN Job Details Full-time Estimated:

$38.3K – $48.5K a year 15 hours ago Benefits Loan forgiveness Qualifications Microsoft PowerPoint Microsoft Word Microsoft Excel Oracle Customer service Research PCB Microsoft Office High school diploma or GED Bachelor’s degree Computer skills 1 year Oracle HCM Communication skills Entry level Full Job Description The People Solutions Assistant supports the People, Culture and Belonging Division through their People Solutions Desk duties and activities. This position provides helpful, encouraging, and responsive customer service to walk-in customers, phone inquiries, and intake requests. Strong research skills are important to gather information and resolve inquiries quickly and effectively. This position is an on-site position. The role requires a thorough working knowledge of People, Culture and Belonging (PCB) processes, technologies, operating procedures, and government requirements to assist customers with PCB-related issues or questions. This role will be participating in the innovation of the People Solutions desk’s processes and technology. Duties and Responsibilities Provide general information and answer routine questions regarding the application of People, Culture and Belonging policies and procedures to employees. Refer questions or concerns requiring policy interpretation to the appropriate department or Centers of Excellence (COE). Redirects information requests that fall outside of PCB to the appropriate department, website or person. Provide thorough customer service to internal and external customers through an intake process, ensuring the issue is sent to the appropriate subject matter expert for follow-up or is addressed within the Desk’s Service Level Agreement (SLA). Collaborate with all PCB units to ensure satisfactory customer support and internal SLAs and Key Performance Indicators (KPIs) are met. Provide employment verification information or letters when information is not found in the verification system and complete public student loan forgiveness forms in a timely and accurate manner. Complete daily tasks. Maintain Desk OneNote document with current and updated information. Processing Form I-9s for in-person and remote support. Use all systems and software in a responsible and confidential manner to provide accurate information to customers and colleagues, following federal, local, and university policies, regulations, and guidelines. Recognize processes that are ineffective or could be enhanced and bring forward recommendations. Utilize Microsoft Office software, especially Outlook, Teams, Word, Excel, and PowerPoint, to support assigned tasks. Supervisory Relationships This position does not have supervisory responsibility. The position reports administratively and functionally to the Administrative Manager. Education and Certifications High School Diploma is necessary Bachelor’s degree from an accredited institution of higher education is strongly preferred Qualifications At least one year of previous high-volume multifaceted customer service experience is necessary Experience delivering outgoing excellent customer service in-person is necessary Excellent oral and written communication skills, including the ability to clearly and concisely answer questions and convey information, is necessary Demonstrated organizational and follow-up skills is necessary Ability to multi-task with attention to detail and accuracy is necessary Ability to establish and maintain cooperative working relationships with other staff and strategic partners is necessary Ability to work collaboratively within a team environment and independently is necessary Advanced computer skills, including proficiency with Microsoft apps, is necessary Tech savvy is preferred Experience with Section 2 I-9 completion and review, including knowledge of international workers’ I-9 requirements, is preferred Previous experience with Oracle HCM is preferred