Production Administrator Position Available In Davidson, Tennessee

Production Administrator 3.9 3.9 out of 5 stars 815 Fesslers Lane, Nashville, TN 37210 Production Administrator At Don Kennedy Roofing, Production Administrators play an essential role in delivering a white-glove customer experience. Our ideal candidate is detail-oriented, organized, able to multi-task, and possesses a strong sense of urgency. This role ensures that the customer expectations set by our sales team are exceeded. This role requires exceptional verbal and written communication with installation teams, clients, and the internal Don Kennedy Roofing staff to drive excellent service as an ambassador of our brand. The position is accountable directly to the

Director of Service Responsibilities:

Review customer contracts for accuracy of color, size, and other job-related details Create production documents for installation crews to use in the field Order materials and schedule delivery to job sites Contact customers to set expectations and schedule installation dates and clarify specific requirements of each project Work with our leadership to continually enhance service quality standards Communicate with and process permits from building departments Take status calls and report back to customers with updates using CRM systems Track projects for the successful completion of all phases of projects using service management software. Develop comprehensive project plans to be shared with customers as well as other staff members Ensure all documentation of the install was completed accurately Ensure the customer invoice and purchasing documents reflect any changes identified during the installation process. Monitor production efficiencies and recommend corrections to meet targets Interact with various departments to service customers

Requirements:

Ability to handle multiple tasks simultaneously and prioritize effectively Able to efficiently utilize CRM and service management software (ServiceTitan) Positive thinker with a get-it-done attitude Ability to think independently and outside the box Must possess the ability to consistently follow tasks through to completion Written and verbal communication skills must be top-notch Exception customer service to ensure customers are raving fans Able to adapt to and embrace change Enthusiastic, hard-working, well organized team player Able to work with others and willing to contribute to the team Experience in customer service