RCT Service Coordinator Position Available In Davidson, Tennessee
Tallo's Job Summary: The RCT Service Coordinator in Nashville, TN plays a vital role in the commercial fleet business by managing repair orders, invoicing, and customer service. Responsibilities include vendor coordination, administrative tasks, and fostering strong customer relationships. Ideal candidates have 2+ years of related experience, strong communication skills, and the ability to work independently in a field-based setting.
Job Description
RCT Service Coordinator 3.0 3.0 out of 5 stars Nashville, TN 37201
Functional Area:
RC Maintenance Posting Locations:
Nashville Job Overview The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.
Duties & Responsibilities Repair Order Management:
Process new work requests from initiation through completion Create and manage estimates; submit for approvals to internal stakeholders and customers Review and approve the accuracy of repair orders (ROs) Handle invoicing for internal and external customers, including third-party billing portals
Customer Experience & Communication:
Serve as the primary contact for commercial fleet customers Provide timely updates and handle all customer inquiries and complaints Foster and maintain strong, professional customer relationships
Vendor & Remote Location Coordination:
Process vendor repair orders and oversee work at unmanned locations Manage paperwork and documentation for outside services. Facilitate and track road call requests
Administrative Duties:
Perform SharePoint approval processing Coordinate credit and rebill transactions as needed Enter new parts, process recalls, and warranty claims Support campaign creation and rollout Serve as backup for parts processing functions Knowledge, Skills, & Abilities 2+ years of experience in fleet maintenance, service coordination, or a related field Strong understanding of repair order processes and service operations Excellent customer service and communication skills Ability to work independently in a field-based environment Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals Strong attention to detail and time management Minimum Qualifications High school diploma or equivalent Preferred Qualifications Associates or Bachelor’s degree Work Environment Office Environment As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status. .
