Assistant Director of Customer Service, SBO Position Available In Hamilton, Tennessee

Assistant Director of Customer Service, SBO MedSrv Chattanooga, TN Job Details Full-time Estimated:

$53.1K – $67.2K a year 2 days ago Benefits Paid time off 401(k) matching Qualifications Management Writing skills Mid-level Bachelor’s degree Human resources Epic Employee engagement Leadership Full Job Description Assistant Director of Customer Service, SBO (On-site) About MedSrv As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. But it takes more than just technology and technical expertise. It takes innovation, a willingness to adapt, and passion to deliver the best. MedSrv, LLC is the difference in Revenue Cycle Management. We’re looking for an Assistant Director of Customer Service to join our growing team. The Assistant Director of Customer Service will assist the SBO Call Center Director in the overall vision, strategy, direction, coordination, communication, and evaluation of the staff in a manner that creates harmony within the workforce and promoting an attitude that will ensure successful results. If you’re ready to contribute to our mission of guiding by faith and serving with integrity and compassion, we want to hear from you! Join the MedSrv team and be part of a company committed to excellence in Revenue Cycle Management.

Schedule:

Full-time Location:

Onsite at 2810 Walker Road Chattanooga, TN 37421

FLSA Status:

Exempt Benefits for you and your family: Paid time off Full benefits package Matching 401k plan Balanced work-life schedule – NO

WEEKENDS!

Casual work environment Career Development In this role, you will: The Assistant Director of Customer Service will help provide strategic leadership and direction. In this role you will also ensure the development of the Customer Service Call Center and continue to drive excellence and quality within processes for a large call center (270+). You will bring value to the team by: Assists in the management of the day-to-day activities of SBO Call Center in accordance with established policies, guidelines, and procedures. Assists SBO Director and Managers of Call Center to deploy policies and practices to ensure meeting/exceeding consumer expectations. Review progress of operational processes and metrics with the management team on a regular basis. Move to action and follow up timely and appropriately as needed. Assist in ensuring operational changes in policies and objectives are clearly understood and effectively applied. Works closely with the managers to assess present and future needs, trends, problems, and opportunities. Understand and report on gaps and issues CSMs are working through Assists in managing relationships with partners/vendors (Nearshore) Works directly with SBO Director and Managers of Call Center to deploy policies and practices to ensure meeting/exceeding consumers expectations (Whole Care Experience) Assist with HR related/employee engagement processes as needed. Consistent review process for finals and tracking for staffing meetings Requirements you must have for success Bachelor’s Degree preferred. Minimum of 3 years’ professional leadership experience at a management or director level, preferably with a focus on customer service operations in a large call center the healthcare industry. Employee engagement focused on providing demonstrable examples. EPIC experience a plus; however, will train to be proficient within 1-yr. Experience with Medallia, Verint, Five9 a plus. Strong listening, writing and oral presentation skills. Ability to maneuver comfortably through complex policy, process, and organizational dynamics.

Language Skills:

Ability to: read and comprehend complex instructions, correspondence, and memos; write and present information to leadership, vendors, clients, and other employees of the organization.

Mathematical Skills:

Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Have the ability to compare rate, ratio, and percent and to draw and interpret various graphs.

Reasoning Ability:

Ability to: deal with problems involving several concrete variables in standardized situations; plan, organize, delegate, and prioritize work; provide clear and effective direction to staff; communicate effectively orally and in writing; establish and maintain effective working relationships with MedSrv departments, vendors, other businesses, and our clients; Must be able to multi-task.

Physical Demands:

You may be required to lift between 30-50lbs at times. Limited.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. We are an equal-opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion/ belief, sexual orientation, or age. Please let us know if you require anything which would enable your success throughout our interview process.