Event Experience Coordinator Position Available In Knox, Tennessee

Event Experience Coordinator Zoo Knoxville – 4.0 Knoxville, TN Job Details Full-time From $15 an hour 13 hours ago Qualifications Customer service English Supervising experience Bachelor’s degree Communication skills Entry level

Full Job Description JobID:

577

Position Type:

Guest Experience/Event Worker Date Posted:

6/13/2025

Location:

Zoo Knoxville Job Description Job Title:

Event Experience Coordinator Department:

Guest Experience Date Written /

Updated:

6/6/2025

Reports To:

Event Experience Manager Status:

Full Time Supervises:

Day-of Events Team Starting Pay Rate:

$15.00 Hourly

SUMMARY OF POSITION

Support and train staff with birthdays on Zoo property. Detailing, set up, and execution of the birthdays and supervising the day-of birthday support team.

DUTIES AND RESPONSIBILITIES

Act as lead day-of contact on a rotating schedule for birthday groups at the Zoo. Follow detailed BEO set up instructions and direct day-of birthday team. Schedule and Troubleshoot developments throughout birthdays including preliminary customer service decisions. Office work to include prior day prep- distributing birthday supplies, assisting with inventory, answering birthday related phone calls/questions, and fielding impromptu birthday requests. Train incoming staff to follow proper procedures and to demonstrate an excellent level of customer service. Train on Wild Ambassador handling for educational programs during birthdays. Work with other departments to execute a positive and educational guest experience. Support other departments during heavy attendance days as needed. Strive for the continual process of improvement in guest experience. Maintain safety and health standards. Promote and maintain a team oriented, friendly atmosphere. Ensure events have a positive experience. Demonstrate core values and encourage them in Event Experience team. Make scheduling decisions as business and weather dictates. Responsible for accuracy and maintenance of birthday records. Assist in all other duties as needed.

QUALIFICATIONS

A combination of a Bachelor’s degree or equivalent work experience with emphasis on customer service. Supervisory experience in customer service environment. Must be able to navigate operations software. Must demonstrate team spirit and support a friendly, efficient work force. Works well both in team environment and independently. Excellent customer service skills. Must be able to work in fast-paced environment. Must be able to supervise staff in lead position. Must have flexible schedule including weekends and some nights. Must be able to lift 50 lbs. Work in all-weather elements Don’t meet every requirement? At Zoo Knoxville we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

WORKING CONDITIONS

As an employee of Zoo Knoxville, you must possess English communication skills as well as the ability to communicate using a 2-way radio, email and telephone. The position hours vary depending on business needs and will require weekend and some holiday shifts. Depending on the specific tasks, this position will be required to work within close proximity of exotic and domestic animals and must be aware that there are dangers inherent in working under those conditions. Zoo Knoxville is committed to maintaining a drug free workplace and as such each employee must pass a pre-employment drug screen.