Sr. Coordinator, Customer Service Position Available In Knox, Tennessee

Job

ID ATR52002

Posting Job Title Sr. Coordinator, Customer Service
Locations TN Knoxville F&B
Employment Type Full Time
Date Posted 02-Jun-2025
Relocation Support No
Description & Requirements
Smurfit Westrock (

NYSE:

SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a d purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Sr. Coordinator, Customer Service- Knoxville, TN What we offer: Medical, Dental and Vision benefits available immediately
401K withpany match
80 hours of Paid Time Off and 11 Paid Holidays Other benefits such aspany paid Long-Term & Short-Term Disability, Tuition Assistance and more
Comprehensive training with numerous learning and development opportunities
A career with a global packagingpany w Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

The Opportunity:

Execute job duties in a safe and efficient manner.
Compliance with Safety policies and Safety expectations.
Each person, regardless of role or position, is responsible for Food Packaging Safety and Quality and GMP. any issue or event that poses a risk to employee safety, the environment and facilities, or food packaging safety and quality.
Ensure that a safe workplace is always maintained and that the habits and practices of every employee hold safety as the top priority.
Create and maintain a strong safety culture. Compliance of all employees and processes with all food safety and quality regulations (SQF, HACCP) as well as ISO regulations.
Represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams.
Receive and process routine customer orders, inquiries, and/or customer issues related to orders.
Maintain the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management.
Represent WestRock values and deliver excellent service through each interaction.
Record,anize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact.
Run customized reports and data with customers.
Provide pricing, inventory availability and production schedule information to customers.
Track order activity and alert appropriate staff to any potential delivery problems.
Partner with Quality Manager to resolve routine customer issues.
Suggest alternative products or services to meet customer needs when appropriate.
Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction.
Track warehouse inventories and update customers on order status.
Quickly and effectively resolve customer or production issues by maintaining clearmunication with customers on status and resolution.
Keep area in specs within all 5S requirements.
Work in a fast-paced environment. Complete tasks in a timely manner.
Follow all applicable policies, procedures, and instructions.
Participate in continuous improvement activities, corrective actions, plant/corporate safety events, and training.
Perform other related tasks as assigned.
What you need to succeed:
High school diploma or equivalent required.
Preferred to have 1+ years of customer service-related work experience.
Previous experience in the manufacturing industry is preferred.
Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind. Strong written and verbalmunication skills to understand requests and problems, inform on status, and negotiate solutions.
Ability to simplify and solve simple toplex issues with focus on root cause and quick solution development.
Demonstrate collaboration and teaming skills across functions to resolve issues and achieveanizational goals.
Proficient in Microsoft Office Programs (Word, Excel, PowerPoint, Outlook).
Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce w everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.