Teller Supervisor Customer Service Rep Position Available In Montgomery, Tennessee

Teller Supervisor Customer Service Rep 3.5 3.5 out of 5 stars 322 Main Street, Clarksville, TN 37040 First Financial Bank Job Description Job Title Teller Supervisor/CSR Status Full-Time Reports To Assistant Branch Manager/Branch Manager Summary Overall supervision of tellers including, but not limited to, scheduling of employee’s shifts, approving checks, resolving teller errors, and providing a positive leadership direction. Provides a variety of savings and loan services to customers and non-customers by assisting with product/service information, handling transactions in an accurate and timely manner and providing excellent customer service. Performs customer services, such as opening new accounts and assisting customers with queries concerning financial institution services. Answers questions on all services the financial institution provides and recognizes selling and referral opportunities. Typical Job Entry Requirements (To perform this job successfully, an individual must be able to perform each satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.) High school diploma or equivalent. Previous teller experience. Supervisory experience a plus. Cash handling experience. 10-key calculator skills. Must enjoy customer contact. Good organizational skills. Team oriented. Willingness to accept responsibility. Ability to effectively and positively provide leadership direction. Primary Operational Activities (Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Will be expected to perform the duties of the role based on the needs of the branch, which may vary. Overall supervision of teller staff and scheduling if required. Organize materials and equipment. Analyze problems and provide solutions in coordination with management. Answer customer and teller’s questions. Resolve teller errors. Act as teller when needed. Personalizes each customer interaction while accurately processing banking transactions, including balancing daily, as defined in the Teller (Customer Service Associate) job description Proactively advises consumers and business customers by recommending appropriate bank products, accounts, loans, and various financial services Maintains strong customer relationships to expand cross sell opportunities looking to deepen share of wallet Maintains up to date knowledge of products, services, technology and regulations Primary Sales/Service Activities (Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Effectively demonstrates all behaviors as defined by Customer Service Standards and Branch Shop Report Cards. Receives appropriate shop scores. Services Account Transaction Requests Recognizes and Follows Through on Referral Opportunities Uses brief, simple questions to qualify needs and uses open-ended questions to generate a two-way conversation. Asks qualifying questions. Allows time for customer to respond. Provides feedback to assure understanding of customer responses. Identified potential needs through observation, questioning, and listening. Suggest solutions by explaining benefits. Gives the customer any appropriate product literature. Documents referral to appropriate bank representative using required process. Meets a mutually established quality referral goal. Follows through with the banker to determine the outcome of the referral. Personal Development Establishes with Sales Manager personal goals for improving service and sales referral behaviors. Develops with Sales Manager an action plan designed to improve operational and sales goals as identified. Cross-trains in specialized areas of teller operations as required. Competency/Skill Level (The behaviors, knowledge, and motivations important to success in the job.) Written and Oral Communication skills Leadership skills Sales skills Initiative Customer Service Orientation Problem Assessment and Solving skills Key Behaviors Telephone Etiquette Services Internal/External Customer Requests/Inquiries Completes Required Documentation Recognizes and Follows Through on referral Opportunities Personal Development Bank Secrecy Act Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs. Critical Job Elements (Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors. Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately. Above average mental effort consisting of complexity of decision making, time pressure, concentration and memory. Above average verbal and written communication skills in order to process customer’s transactions accurately.