Customer Service Account Manager Position Available In Rutherford, Tennessee

Customer Service Account Manager Zachery Hickson Farmers Insurance 2615 Medical Center Parkway, Murfreesboro, TN 37129 Job Description We are Farmers! We are more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isnt just our business its our culture! To learn more about our high-performance culture and open opportunities, check out www.

Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok. Benefits Hourly Base Salary Based on Experience Mon-Fri Schedule Hands on Training Health Insurance Responsibilities Assists internal and external customers with moderately complex issues related to insurance matters. Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements. Communicates with customers via multiple channels while navigating multiple systems and platforms. Receives and responds to inquiries related to insurance matters. Interacts with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions. Evaluates and interprets policy information within prescribed authority limits. Accesses account information and communicates while working in multiple systems. Uses account information, deep product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations or decisions. Documents customer interactions and outcomes thoroughly in system. Escalates unresolved issues requiring advanced support for further resolution. Builds knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Helps maintain department knowledge resources to keep them current. Performs other duties as assigned. Actively listens to customer concerns to identify trends or patterns. Recognizes opportunities for process improvement and makes recommendations to leadership. Partners with various departments including Policy Support, Claims and Underwriting to respond to customer inquiries. May work with external vendors to further address customer needs. Base pay commensurate with experience Requirements Education Requirements High School Diploma or equivalent required., Bachelor’s degree preferred

Other:

Personal Lines or Property and Casualty license will be required for this role. Licensing exam must be obtained within a designated number of attempts or testing window in the state(s) in which the license is acquired. Experience Requirements 1 year of experience in insurance or related field preferred. Experience providing customer support within a high-volume, complex environment preferred.