Customer Experience Coordinator Position Available In Sevier, Tennessee

Customer Experience Coordinator Quality Plumbing, Heating, Cooling & Electrical – 2.0 Kodak, TN Job Details Full-time $17 – $18 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Bilingual CRM software Sales Customer service Project coordination English 2 years Entry level Full Job Description Position Overview The Customer Experience Coordinator is responsible for ensuring a smooth and seamless customer journey from the point of contact to the successful completion of services. This position is critical in enhancing customer satisfaction by handling various tasks including follow-up calls, rescheduling, status updates, and verifying job completion details. This individual will play a key role in ensuring that customer expectations are met and exceeded, and will be an integral part of the customer retention and satisfaction process.

Key Responsibilities:

1. Happy Calls Conducting post-service follow-up calls to ensure customer satisfaction and gather feedback on their experience. Addressing any concerns or issues raised by customers, ensuring a positive resolution. Documenting feedback and sharing it with relevant departments for continuous improvement. 2.

Status Updates:

Providing timely updates to customers regarding the status of their orders, services, or projects. Ensuring customers are informed about any delays, issues, or changes in the timeline. Coordinating with internal teams to ensure accuracy of information shared with customers. 3.

Close-out Processes:

Verifying that all job closeout forms are completed and properly documented. Ensuring photos are attached to job files where required to document the completion. Confirming that down payments or outstanding balances are collected and recorded. Ensuring the completion of all administrative tasks related to job closeouts. 4.

Reschedules:

Coordinating and confirming reschedules for customers who need to adjust previously scheduled appointments. Communicating new timelines clearly and ensuring customers are informed of any changes to service dates. Ensuring reschedules are documented accurately in the system to avoid confusion or missed appointments.

Required Skills and Qualifications:

Strong Communications Skills:

Clear, concise, and empathetic communication, both written and verbal, to interact with customers, vendors and internal teams. Attention to

Detail:

Accuracy in handling job closeout forms, reschedules, and customer records.

Problem-Solving Skills:

Ability to address customer concern, find solutions, and provide support throughout the customer journey.

Organizational Skills:

Ability to handle multiple tasks simultaneously and stay organized in a fast paced environment.

Customer-Centric Mindset:

A passion for delivering an excellent customer experience and resolving customer issues with care.

Team Collaboration:

Ability to work effectively with various internal departments (sales, operations, service teams) to ensure the best outcomes for customers.

Technical Proficiency:

Familiarity with CRM software, scheduling tools, and basic office software.

Experience:

Customer Service Experience:

At least 2-3 years of experience in customer service or a similar role.

Knowledge of Job/Project Coordination:

Experience in managing project timelines, customer expectations, and service documentation preferred.

Sales or Partnership Coordination:

Experience managing relationships and coordinating services, especially related to partnerships, is a plus.

Desired Characteristics:

Positive Attitude:

A solution-oriented, friendly, and professional approach to customer service.

Adaptability:

Comfortable managing unexpected changes or urgent requests in a fast-paced work environment.

Team-Oriented:

Willing to collaborate with team members to achieve shared goals while also maintaining individual responsibility for specific tasks. By handling tasks related to customer follow-ups, status updates, rescheduling, and managing key partnerships and leads, the Customer Experience Coordinator plays a critical role in enhancing the customer journey and ensuring high levels of satisfaction and retention.

The Benefits For You:

Competitive salary based on experience (starting at $17 – $18/hr). Comprehensive training program and ongoing professional development opportunities. Health/Dental/Vision/Life insurance, 401k savings plan with match. Paid time off & holidays including your birthday. Positive and supportive work environment with opportunities for advancement. If you’re passionate about providing exceptional customer service and thrive in a dynamic, team-oriented environment, we want to hear from you! Join Quality Plumbing, Heating, Cooling & Electrical and make a difference in the lives of our valued customers every day. Apply now and embark on a rewarding career journey with us! Equal Opportunity Employer 405 Donovans Lane, Kodak, TN 37764-2264,

United States Job Type:

Full-time Pay:

$17.00 – $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person