Care Team Lead Position Available In Shelby, Tennessee

Care Team Lead Sedgwick – 2.9

Memphis, TN Job Details Full-time Estimated:

$64.4K – $81.3K a year 2 days ago Benefits Health savings account Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Management Customer service Call center Microsoft Office Analysis skills Supervising experience Bachelor’s degree Organizational skills Senior level 4 years Communication skills Negotiation Full Job Description Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work. Great Place to Work® Most Loved Workplace® Forbes Best-in-State Employer Care Team Lead Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:

Dubuque, IA :

4141 Westmark Drive, Dubuque, IA 52002

Cedar Rapids, IA :

333 1st Street SE Ste. 200 Cedar Rapids

IA 52401

Coralville, IA:

3273 Ridgeway Drive Coralville

IA 52241

Dublin, OH :

5500 Glendon Court Dublin

OH 43016

New Albany, OH :

7795 Walton Parkway New Albany, OH 43054

Indianapolis, IN:

8909 Purdue Road Suite 501 Indianapolis, IN 46268

Irving, TX :

2201 W. Royal Lane Suite 125 Irving, TX 75063

Memphis, TN :

8125 Sedgwick Way, Memphis

TN 38125

Southfield, MI :

300 Galleria Officentre Southfield

MI 48034

Orlando, FL :

12650 Ingenuity Dr Orlando

FL 32826 PRIMARY PURPOSE

: To develop, implement, and maintain the delivery of world-class service including quality assurance, client services, and workforce management ensuring departmental objectives are met.

ESSENTIAL

FUNCTIONS and

RESPONSIBILITIES

Assesses and evaluates current team competencies to develop a baseline of service opportunities. Leads efforts to refine Service Center measures and tracking systems for program improvements. Maintains records of training activities, colleague progress, and program effectiveness. Analyzes and resolves customer service issues. Supervises a Service Center unit (team) providing leadership, direction, and support and monitors team’s daily performance. Monitors workloads and status; supports colleagues by providing advice on handling complex issues; and identifies and resolves problems and issues. Works with team leadership to develop, implement, and monitor staff development plans with a focus on overall customer service skills. Communicates with upper management regarding unit issues and resolutions.

ADDITONAL

FUNCTIONS and

RESPONSIBILITIES

Performs other duties as assigned. Travels as needed.

QUALIFICATIONS

Education & Licensing Bachelor’s degree from an accredited college or university preferred. Experience Four (4) years of call center or customer service experience or equivalent combination of education and experience required. Supervisory experience preferred. Skills & Knowledge Strong customer service skills including call center client processes and procedures Excellent team coaching, training, facilitation, and development skills Excellent oral and written communication, including presentation skills Excellent customer service skills PC literate, including Microsoft Office products Analytical and interpretive skills Strong organizational skills Excellent interpersonal skills Excellent negotiation skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:

Computer keyboarding, travel as required

Auditory/Visual:

Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is 56,937.00 – 79,711.00 . A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.