Coordinator-Customer Service Position Available In Shelby, Tennessee

Coordinator-Customer Service

Job ID:

31890

Job Category:

Administrative Non Clinical Support

Work Type:

Full Time

Work Schedule:

Days

Department:

Oncology and Infusion

Facility:

BMH Tipton Hospital

Location:

Bartlett, TN
Overview
Job Summary
Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information, processes appointments, and daily reconciles charge and payment entries and bank deposit. Incumbents are subject to overtime and callback as required. Performs other duties as assigned.
Responsibilities
Verifies insurance,municates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly close out procedures for internal controls and cash balancing.
Maintains working knowledge of insurance co-pays and deductible, and workman’spensation protocols to ensure accurate andpliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbalmunication.
Possessesprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
Maintains ananized and efficient work environment by keeping files and records neat and orderly to promote a smooth work flow and to ensure confidentiality.
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Carries out all other duties assigned by the Clinic Manager in a timely manner.
Completes assigned goals.
Specifications
Experience
Minimum Required
Preferred/Desired
One year’s current experience with insurance billing and/or medical collection and medical terminology.
Education
Minimum Required
Skill inmunicating clearly and effectively using standard English in written, oral and verbal format to achieve high productivity and efficiency. Skill to write legibly and record information accurately as necessary to perform job duties.
Preferred/Desired
Collegiate or medical tradepletion. Associates Degree
Training
Minimum Required
Preferred/Desired
Special Skills
Minimum Required
10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Preferred/Desired
Proficient with 10-key.
Licensure
None
Minimum Required
Preferred/Desired