Customer Service Coordinator II Position Available In Shelby, Tennessee
Tallo's Job Summary: The Customer Service Coordinator II position at Memphis Lung in Germantown, TN involves administrative and customer service tasks to ensure a smooth clinic experience. Responsibilities include insurance verification, appointment scheduling, and financial counseling. Candidates need at least one year of experience in a physician practice, with knowledge of medical terminology and insurance protocols.
Job Description
Customer Service Coordinator II
Job ID:
31702
Job Category:
Administrative Non Clinical Support
Work Type:
Full Time
Work Schedule:
Days
Department:
Memphis Lung
Facility:
Memphis Lung
Location:
Germantown, TN
Overview
Job Summary
The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurancepanies. Displays good public relation andmunication skills.
Job Responsibilities
Verifies insurance,municates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly close out procedures for internal controls and cash balancing.
Maintains working knowledge of insurance co-pays and deductible, and workman’spensation protocols to ensure accurate andpliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbalmunication.
Possessesprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
Perform accurate charge entry.
Complies with allanizational policies regarding ethical business practices.
As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
Maintains ananized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Completes assigned goals.
Specifications
Experience
Description Minimum Required:
One (1) year of experience in a physician practice or clinic.
Preferred/Desired
Education
Description Minimum Required Preferred/Desired:
Collegiate or medical tradepletion. Associates Degree
Training
Description Minimum Required:
Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice.
Preferred/Desired
Special Skills
Description Minimum Required:
Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
