Customer Service Coordinator II Position Available In Shelby, Tennessee

Customer Service Coordinator II

Job ID:

31040

Job Category:

Administrative Non Clinical Support

Work Schedule:

Days

Department:

BMG Metro Memphis

Facility:

BMG Clinics

Location:

Memphis, TN
Overview
Coordinator-Customer Service II

Job Code:

20529

FLSA Status:

Job Family:

ADMIN SUPPORT

Job Description Title:

Coordinator-Customer Service II
Job Summary
The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurancepanies. Displays good public relation andmunication skills.
Job Responsibilities
Verifies insurance,municates regularly with carriers and other regulatory agencies for reimbursement purposes.
Performs daily and monthly close out procedures for internal controls and cash balancing.
Maintains working knowledge of insurance co-pays and deductible, and workman’spensation protocols to ensure accurate andpliant billing information.
Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbalmunication.
Possessesprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Answers telephones, takes, and directs messages on a timely basis according to the direction and location appropriate to maintain continuous workflow.
Perform accurate charge entry.
Complies with allanizational policies regarding ethical business practices.
As necessary, calls patients to obtain payment due or make financial arrangements for scheduled exams.
Schedules appointments, gathers demographic and insurance information and enters into the practice management system.
Maintains ananized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Completes assigned goals.
Specifications
Experience
Description Minimum Required Preferred/Desired
One (1) year of experience in a physician practice or clinic. Education
Description Minimum Required Preferred/Desired
Collegiate or medical tradepletion. Associates Degree
Training
Description Minimum Required Preferred/Desired
Current knowledge of medical terminology. Knowledge in insurance verification and charge entry as provided through experience in a physician practice. Special Skills
Description Minimum Required Preferred/Desired
Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology. Licensure
Description Minimum Required Preferred/Desired
ing Relationships
Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively rmend such to manager.
ing Relationships
No
Work Environment
Functional Demands
Label Short Description Full Description
Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart
Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)
Medium High energy level Lift and carry 40-50lbs. Push/pull +

• 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)
  Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer. Functional Demands Rating
  Light
  Activity Level Throughout Workday
  Physical Activity Requirements
• Sitting
  Physical Activity Requirements
• Standing
  Physical Activity Requirements
• Walking
  Physical Activity Requirements
• Climbing (e.g., stairs or ladders)
  Physical Activity Requirements
• Carry objects
  Physical Activity Requirements
• Push/Pull
  Physical Activity Requirements
• Twisting
  Physical Activity Requirements
• Bending
  Physical Activity Requirements
• Reaching Forward
  Physical Activity Requirements
• Reaching Overhead
  Physical Activity Requirements
• Squat/Kneel/Crawl
  Physical Activity Requirements
• Wrist position deviation
  Physical Activity Requirements
• Pinching/fine motor activities
  Physical Activity Requirements
• Keyboard use/repetitive motion
  Physical Activity Requirements
• Taste or smell
  Physical Activity Requirements
• Talk or hear
  Sensory Requirements
  Color Discrimination Near Vision Far Vision Depth Perception Hearing
  Environmental Requirements
• Blood-Borne Pathogens
  Environmental Requirements
• Chemical
  Environmental Requirements
• Airborne Communicable Diseases
  Environmental Requirements
• Extreme Temperatures
  Environmental Requirements
• Radiation
  Environmental Requirements
• Uneven Surfaces or Elevations
  Environmental Requirements
• Extreme Noise Levels
  Environmental Requirements
• Dust/Particular Matter
  Environmental Requirements
• Other