Customer Service Manager Position Available In Shelby, Tennessee

Customer Service Manager Confidential Memphis, TN Job Details Full-time $60,000 – $80,000 a year 1 day ago Benefits Health insurance 401(k) Tuition reimbursement Paid time off 401(k) matching Professional development assistance Qualifications Sales Customer service Filing Mid-level Microsoft Office High school diploma or GED Supervising experience Bachelor’s degree Team management Client services Customer relationship management Conflict management Relationship management Computer skills Customer support Business Administration Business Leadership Call center management Communication skills Time management Full Job Description Our Customer Service Manager plays a key leadership role. This role is all about leading and motivating our Teams to provide outstanding service delivery to our valued customers. What does a “Day-in-the-Life” look like? Every day our team is out in the neighborhoods across the state visiting residential customers and taking care of the needs of their homes. The Customer Service Manager is responsible for ensuring this team is functioning effectively, operating efficiently and maintaining high levels of customer satisfaction. Customer Service Manager Duties and Responsibilities Recruit, hire and train new customer service agents Generate sales from training agents to up-sell and cross-sell Research strategies to further improve the customer experience Schedule calendar for agents and representatives Distribute technicians and representative work Develop standards and procedures Document customer service discussions and actions Maintain accurate records and files of documentation Provide goals and encouragement to achieve goals Manage budget and expenses Set and maintain all customer service procedures and policies Record, organize, and file customer interactions and profile/account changes Provide resources for quality customer service Implement customer service strategies to improve quality of service Address and resolve team and customer conflicts Anticipate and resolve customer service issues Maintain a professional workspace and workflow Evaluate agent and representative performance Customer Service Manager Requirements and Qualifications Excellent customer care and focus; ability to assess customers’ needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner Able to multitask, prioritize, and manage time efficiently Encouraging to team and staff; able to mentor and lead Eager to expand the company and expand with it Able to analyze data and sales statistics and translate results into better solutions Excellent verbal and written communication skills Self-motivated and self-directed Comfortable in both a leadership and team-player role Creative problem solver who thrives when presented with a challenge Focused on customer service High school degree or equivalent; Bachelor’s degree in business administration, business, or related field preferred Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and handling phone systems Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software Able to concentrate on multiple problems at once Excellent time management and prioritization skills Ability to answer phone, listen actively, relay information, and type basic information simultaneously Customer-focused for a positive customer experience and resolution

COMPENSATION AND BENEFITS INCLUDE

Annual Performance Bonus 401(k)

With Company Match Medical Insurance Paid Time Off Sick/Personal Days Bereavement Time Merit Raises & Promotion Opportunities Employee Pricing & Purchasing Programs Educational Assistance Program Job Type:

Full-time Job Type:

Full-time Pay:

$60,000.00 – $80,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Professional development assistance

Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed People with a criminal record are encouraged to apply Ability to

Commute:

Memphis, TN 38133 (Required) Ability to

Relocate:

Memphis, TN 38133: Relocate before starting work (Preferred)

Work Location:

In person