FT Assistant Manager Customer Service Position Available In Shelby, Tennessee

Food Lion

Title:

FT Assistant Manager Customer Service

Date:

04/17/2025

Job ID:

425437

Degree:

No Degree

Salary:

Job Types:

Assistant Store Manager

Employment Type:

Location:

Millington VA
Primary Purpose
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solidmunications with the management team, all associates in the store and throughout theanization.
Duties And Responsibilities
Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
Hire, train, and develop associates to meet department needs
Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
Smile and maintain an atmosp of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
exceed customers’ expectations
Control store expenses through proper ordering, care for supplies and equipment
Understand and usepany tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected oues
Ensure all Front End cashiers review the weekly sales flyer and understands w to find key items andmunicates unanticipated out of stock conditions
Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
Ensure proper control of all store funds andpany assets
Observe and correct all unsafe conditions that could cause associate or customer accidents
Record and report all associate and customer accidents in accordance with established Food Lion procedures
Ensurespliance with local, state and federal regulations
Ads to allpany guidelines, policies and standard practices
Maintains security standards
Successfullyplete Computer Based Training (CBT) and Training guide
Provide recognition of aplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
Performs all other duties as assigned
Qualification
A high school graduate or equivalent preferred
Ability to lead and manage a team
Strong understanding of store operations and merchandising techniques preferred
Excellent interpersonal,anizational,munication and customer service skills
Demonstrated good judgment solving problems, making decisions, handlingplaints, arbitrating disputes and resolving grievances
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable amodations
Must be accredited by the National Registry of Food Safety Professionals or similar accreditinganization as a “Certified Food Safety Manager” or will be required to attendpany provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Physical Requirements
Ability to useputers, smart devices, and othermunication systems required to perform job functions
Ability to use hand heldputers for orders, mark downs, scan outs, and inventory
Stand 100% of the time, frequently walking short distances
Ability to push or pull up to 2000 pounds using a pallet jack or float
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check invoices, dates, and other written documents