RCT Service Coordinator Position Available In Shelby, Tennessee
Tallo's Job Summary: The RCT Service Coordinator role involves managing repair orders, invoicing, and customer service for commercial fleet customers. Responsibilities include processing work requests, handling customer inquiries, coordinating with vendors, and performing administrative duties. The ideal candidate has 2+ years of experience in fleet maintenance, strong communication skills, and proficiency in Microsoft Office Suite. This position requires a high school diploma or equivalent.
Job Description
Functional Area:
RC Maintenance Posting Locations:
Memphis Job Overview The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.
Duties & Responsibilities Repair Order Management:
Process new work requests from initiation through completion
Create and manage estimates; submit for approvals to internal stakeholders and customers
Review and approve the accuracy of repair orders (ROs)
Handle invoicing for internal and external customers, including third-party billing portals
Customer Experience & Communication:
Serve as the primary contact for commercial fleet customers
Provide timely updates and handle all customer inquiries and complaints
Foster and maintain strong, professional customer relationships
Vendor & Remote Location Coordination:
Process vendor repair orders and oversee work at unmanned locations
Manage paperwork and documentation for outside services.
Facilitate and track road call requests
Administrative Duties:
Perform SharePoint approval processing
Coordinate credit and rebill transactions as needed
Enter new parts, process recalls, and warranty claims
Support campaign creation and rollout
Serve as backup for parts processing functions Knowledge, Skills, & Abilities 2+ years of experience in fleet maintenance, service coordination, or a related field
Strong understanding of repair order processes and service operations
Excellent customer service and communication skills
Ability to work independently in a field-based environment
Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals
Strong attention to detail and time management Minimum Qualifications High school diploma or equivalent Preferred Qualifications Associates or Bachelor’s degree Work Environment Office Environment
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..
