Service Manager – Kingsport, TN Position Available In Sullivan, Tennessee

• 444290BR
• Auto req

ID:

• 444290BR

• Company:

• John Deere

• Job Code:

• Agriculture Agriculture

• Job Description:

• _

ATTENTION MILITARY AFFILIATED JOB SEEKERS

_

• – Our organization works with partner companies to source qualified talent for their open roles.

The following position is available to _Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers_ . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is “On-Site” at the location detailed in the job post. McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Service Manager. The Service Manager is responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment. Essential Duties and Responsibilities (not in order of priority): Supervises all Service Department personnel Supervises the opening and closing of work orders for control of each shop job Maintains and monitors detailed records of time and performance of Service employees Monitors and schedules pick-up and delivery of equipment Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction Up-sells any service that is necessary to keep the product operating more efficiently and safely Stays current on product improvement programs from Deere Orders and maintains needed shop supplies Monitors customer satisfaction through phone calls and on-site visits Coordinates with Deere on programs, warranties and technical machine problems Interviews and selects qualified personnel Reports status of shop goal and objective achievement to either the Regional Service Manager or GM Assists in planning and developing service marketing programs Acts as site safety coordinator in conjunction with Corporate Safety Manager Monitors training needs and provides for the delivery of such training as required

• Position Title:

• Service Manager – Kingsport, TN

• Job Category:

• Management

• Minimum Education Required:

• High School/GED

• Certificates/Security Clearances/Other:

• City
• :•Kingsport •

Additional Qualifications/Responsibilities:

•

Education, Skills & Knowledge Preferred:

Two-year certificate from college or technical school and five years of related experience desired. College degree preferred Heavy duty diesel equipment service experience may be substituted or combined with education

Benefits:

Paid Time Off-80 Hours in the First Year! Ongoing training by the best in the industry Medical, Prescription, Dental, Vision, Short- and Long-Term Disability 401K with Employer Match $50,000 Life Insurance Policy

• State
• :•Tennessee