Customer Service Representative Position Available In Autauga, Alabama

Customer Service Representative Kinedyne – 3.4

Prattville, AL Job Details Full-time Estimated:

$32K – $37.9K a year 12 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service Basic math Microsoft Dynamics 365 Windows High school diploma or GED Entry level Full Job Description What You’ll be

Doing:

Process orders by verifying pricing, shipping details, delivery dates, and necessary comments; file and confirm orders accordingly. Ensure accuracy by validating customer and Account Executive details, pricing codes, and special instructions. Respond to customer inquiries using product knowledge to deliver effective solutions. Coordinate product returns, including carrier communication and credit issues. Maintain order documentation across multiple facilities and communicate critical updates as needed. Release orders to appropriate facilities for fulfillment and shipment. Provide cost estimates and component availability for special order products. Collaborate with internal departments, other facilities, and corporate teams to meet customer needs. Support cross-functional teams while upholding high standards of service and quality.

KNOWLEDGE AND SKILL REQUIREMENTS

Proficient with computer software (Microsoft Excel, Word, Outlook, Teams, Windows environment). Experience in Customer Service or in a Customer Solutions environment preferred. Ability to read, write, and perform basic math skills such as counting, addition, subtraction, multiplication, and division. D365 knowledge is a plus.

Education:

A high school diploma or equivalent is required. Post-high school education is preferred.

About Kinedyne:

Over the course of five decades, Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved, we believed that with Better Cargo Securement – Greater Cargo Capacity – and Faster Cargo Access Technologies, we can make the increasingly complex shipping environment just a little easier for the industry to deal with today and as the future unfolds. All of the efforts throughout our history have enabled us to provide our customers the products, service, and support that they have come to expect from us over our five decades of growth. We’ve earned our right to be called The Cargo Control People.

What We Offer:

A Comprehensive Benefits Package that includes: Medical/Dental/Vision-with HSA (company provides yearly funding) Individual or Family Plans are available at affordable bi-weekly rates. Company paid long & short-term disability 401K with competitive company match. PTO & Tuition reimbursement Company Paid Life Insurance Education Required High School Diploma or better

Behaviors Required Team Player:

Works well as a member of a group

Enthusiastic:

Shows intense and eager enjoyment and interest

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Motivations Required Work-Life Balance:

Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter:

Inspired to perform without outside help Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.