Customer Service Representative Position Available In Baldwin, Alabama

Customer Service Representative 3.0 3.0 out of 5 stars 780 Commerce Drive, Gulf Shores, AL 36542

Overview:

A $500 signing bonus is available after 90 days of employment. Looking to

TRADE UP

to a better opportunity? Roberts Cooling, Heating, Plumbing & Electrical is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

Why join our team:

We care for our employees’ well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. Uncapped Pay Potential Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) On-going training & development and growth opportunities Paid Holidays Paid Time Off (PTO) What you will do: Manage incoming calls from customers Schedule and manage customer estimates Identify and assess customers’ needs to achieve full satisfaction of work provided Manage customer and technician schedules Renew and manage maintenance agreements Build relationships with customers and provide top-level service and support Maintain accurate and detailed records of customer needs, requests, and tasks performed Appropriately handle and de-escalate customer complaints and concerns Who you are: 1-5 years of call center or customer support experience preferred Experience with MS Office products preferred Experience with Service Titan preferred Who we are: We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company’s continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If this sounds like the perfect opportunity for you, don’t wait! Apply today! We are an

Equal Employment Opportunity Employer Job Type:

Full-time Salary:

$17.00-$25.00/hour

Benefits:

Matching 401(k) Health Insurance Dental and Vision Insurance Life and Disability Insurance Paid Time Off Ongoing Training and Development Ability to commute/relocate:

Gulf Shores, AL:

Reliably commute or planning to relocate before starting work (Required)

Experience:

Call Center or Customer Support (1+ year required)

Work Location:

In person

Qualifications:

Who WE Are:

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company’s continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck! If this sounds like something you would like to join for a long-term career move, apply today!

Responsibilities:

What you will do: Call customers from prior day for quality check Call maintenance customers and schedule visits Call on customer list to offer promotions Follow up on reviews positive and negative General inbound customer service What you bring: Previous customer service experience Strong attention to details Conscientious, team player Honesty integrity, quality craftsmanship and a good attitude Clear background check and drug screen