Customer Care Coordinator Position Available In Dale, Alabama

Tallo's Job Summary: The Customer Care Coordinator at Coleman Worldwide Moving is responsible for booking and coordinating shipments, acting as a liaison to customers, collecting and relaying shipment information, and resolving problems as necessary. This position requires efficient data entry skills, previous customer service and data entry experience, and a high school diploma or equivalent. Full-time employees receive benefits including vacation pay and voluntary health benefits after 90 days. Join the Coleman team today!

Company:
Unclassified
Salary:
JobFull-timeOnsite

Job Description

The Customer Care Coordinator will book and coordinate either military or consumer shipments, act as liaison to customer, providing support and communication with customer about expected move and arrival times and dates, collect and relay shipment information and documentation for customers, and distribute information to appropriate facilities, and resolve problems as necessary.

Essential Functions:

Monitor email for new shipment offerings Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier Track shipments’ estimated time of arrival and delivery information and update company software and the carrier and monitor clearing email to clear shipments as they arrive Main point of contact for moves, both internally and externally Monitor quality scores and verify accuracy Secure customer payment, including verify method of payment, credit card annotation Confirm any and all information provided from the customer and ensure the agent has the accurate information Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information Proactively coordinate with customers and claims to rectify any damages that may occur Communicate any problems not rectified locally with the supervisor to ensure customer satisfaction Other duties as assigned

Knowledge, Skills and Abilities:

Efficient data entry ability, knowledge of company software, problem-solving skills to ensure accurate records, and ability to handle stressful situations and conversations

Knowledge of Microsoft Office Suite Required Education:

High school diploma or its equivalent Good telephone communication skills required Previous customer service experience required Previous data entry experience required

Working Conditions:

Indoors Office Environment Sitting for long periods of time Coleman Worldwide Moving Benefits for Employees (not applicable for seasonal employees if not stated): 40 hours of

VACATION PAY

after 1-year employment Array of voluntary health benefits including but not limited to (Health, Dental, Vision, 401k, and more) 6 paid holidays after 90 days for Full Time employees (Seasonal Included) Referral Bonus Programs Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer. Policy prohibits discrimination or harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, pregnancy, genetic information, sexual orientation, disability, veteran status or other protected status. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations Only applications submitted within three months of the review period will be considered for employment. Please submit another application for further review after the review period elapses. Take part in a company that has been successful for over 100 years and is still growing – join the Coleman Team today! Coleman Worldwide Moving is a full service worldwide moving and storage company that is dedicated to servicing the transportation needs of corporations, governments, and individuals. We have been in business for over 100 years and we are one of the largest privately held transportation companies headquartered in the Southeast. We are a dynamic and growing organization that is committed to customer loyalty through excellent quality service. For more information visit www.colemanallied.com Coleman Worldwide Moving (and affiliated companies) (collectively “CWM”) is an equal opportunity and affirmative action employer including disabled and veterans. Our policy prohibits discrimination or harassment based on any protected characteristic. CWM will continue to support and promote equal employment opportunity, human dignity, and cultural diversity. This policy applies to all personnel matters such as compensation, benefits, transfers, Company sponsored training, education, and social and recreational programs. This commitment is made by CWM in accordance with federal, state, and/or local laws and regulations You may view more information about your rights under Equal Employment Opportunity laws here Puede ver más información sobre sus derechos bajo las leyes de igualdad de oportunidades de empleo aquí

Other jobs in Dale

Other jobs in Alabama

Start charting your path today.

Connect with real educational and career-related opportunities.

Get Started