Customer Service Agent Hourly Contract Position Available In Geneva, Alabama

Customer Service Agent Hourly Contract
Job ID Number 4154 Geneva, AL, US Category Aerospace/Aviation/Defense Employment Type Full Time Business Unit Jet Aviation

JETAVIATION

RESPONSIBILITIES

FOR THIS POSITION

Location:

Geneva, Geneva, CH, 1215

Flexible Work Arrangement:

Onsite

Career Level:

Professional

Requisition Id:

4154
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
As a Customer Service Representative you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Geneva.
Main Responsibilities
Interaction with owners, passengers and crews of private aircrafts
Valet parking, porter service and handling of luggage from and to the aircraft
First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
Airside and landside transport of passengers and crews
Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
Processing of handling requests via email and telephone in French and English language and entering relevant data into our operation software FBOone
Booking of airport slots with the online system OCS
Main Responsibilities Cont.
Preparation of flight relevant documents for crews
Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc.
Ensure cleanliness of our passenger and crew lounges
Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
Proactive offering and sales of additional services to our customers
Promptly forwarding any customer’s feedback to the superior, assisting with the development of continuous improvement measures
Support your colleagues and superiors with other duties as required
Minimum Requirements
Fluent in French and English both written and verbal is a must
Additional languages such as German, Italian, Spanish, Russian or Arabic are a benefit
A valid driver’s license, Category B is mandatory
Charming and friendly personality with “Can-do Attitude” and willingness to go the “Extra Mile”
Impeccable manners, interpersonal and communicational skills
Desired Characteristics
Thorough understanding of quality and service expectations of high-end clientele
Flexibility – willingness to work shifts (5.40 a.m. – 10.30 p.m., 7 days a week)
Good mental and physical health and the ability to work under pressure
Readiness and ability to work independently and as part of a multicultural and dynamic team
Teamwork and team-oriented behavior naturally is part of your daily routine
Knowledge of Microsoft Office and web based applications is desired
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individuals race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (EEO status). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.
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