Call Center Agent Position Available In Jefferson, Alabama
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Job Description
Looking for a role where your people skills can make a real impact? Join our client’s team as a Contract Call Center Agent, helping federal employees navigate their benefits with confidence and ease. This is your chance to be the calm, helpful voice on the other end of the line—empowering people during important moments in their lives.
Benefits & Extras:
5-6 weeks of in-depth, onsite training All inbound calls—no cold calling or sales
Structured and professional work environment with clear expectations
Opportunity to join a purpose-driven project serving federal employees
Compensation:
$18/hour, 5 month contract
What You’ll Be Doing:
Answering inbound calls from federal employees and applicants regarding general benefits
Providing step-by-step assistance navigating a website and app
Responding to an average of 35-40 calls daily
Documenting each call in real time
Escalating complex calls to a support line when needed
Transitioning seamlessly from one call to the next with minimal downtime What You’ll Need to
Be Considered:
Experience in phone-based or computer-driven roles, even if not in a formal call center
Commitment to a 5 month contract period
Comfortable working in a highly monitored, structured environment
Ability to stay focused and efficient in a fast-paced setting
A warm, personable, and clear communication style
Strong keyboarding skills
What Could Set You Apart:
Understanding of policy-driven or benefit-related conversations is a plus Apply Now!
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