Call Center Representative Specialist Position Available In Jefferson, Alabama

Call Center Representative Specialist J.L. Morgan and Associates. – 3.5 Birmingham, AL Job Details Full-time $15 – $16 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Customer service Call center No experience needed Typing Communication skills Entry level Full Job Description Overview We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. This position requires strong communication skills and a commitment to delivering high-quality service. Responsibilities Respond to incoming calls and assist customers with inquiries or concerns in a timely manner. Provide accurate information regarding products and services offered by the company. Document customer interactions in the system, ensuring all information is up-to-date and accurate. Resolve customer complaints effectively by identifying the issue and providing appropriate solutions. Collaborate with team members to improve processes and enhance customer experience. Maintain knowledge of current promotions, policies, and procedures to provide informed assistance. Follow up with customers as needed to ensure their issues are resolved satisfactorily. Skills Excellent verbal communication skills with a friendly and professional demeanor. Strong problem-solving abilities to effectively address customer concerns. Proficient in using computer systems and software for data entry and documentation. Ability to multitask in a fast-paced environment while maintaining attention to detail. Previous experience in a call center or customer service role is preferred but not required. A positive attitude with a willingness to learn and adapt to new challenges. Join our team as a Call Center Representative where your contributions will make a difference in our customers’ experiences!

Job Type:

Full-time Pay:

$15.00 – $16.00 per hour Expected hours: 40 per week

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Evening shift Monday to Friday Morning shift Weekends as needed

Work Location:

In person