Client Services Representative Position Available In Jefferson, Alabama
Tallo's Job Summary: The Client Services Representative at Main Street, Inc. in Birmingham, AL, earns an estimated salary of $39.5K - $52.3K a year. Responsibilities include handling complex client requests, building relationships, and resolving issues with professionalism and empathy. Requirements include 2+ years of customer service experience, proficiency in Microsoft Office, and excellent communication skills.
Job Description
Client Services Representative Main Street, Inc.
Birmingham, AL Job Details Estimated:
$39.5K – $52.3K a year 9 hours ago Qualifications Microsoft Word Microsoft Excel Microsoft Outlook Customer service Mid-level Client services B2B Communication skills Full Job Description
JOB SUMMARY
The Client Services Representative (CSR) is expected to handle complex requests and issues in order to provide the most effortless and pleasant customer experience possible. They must be extremely reliable, responsive and personable. The CSR is expected to build meaningful, trusting relationships with our customers through daily interaction via phone, email and messaging.
JOB RESPONSIBILITIES
include the following. Other duties may be assigned. Handle clients professionally and with empathy in order to retain, repair and build relationships with clients Remain calm and stay cool under pressure Quickly and effectively assess and resolve challenging situations Use outstanding communication and client service skills to de-escalate challenging situations Effectively learn and use the software and available resources to meet the client’s needs Remain logged in to the queue and respond to emails and messages as assigned and scheduled Accurately perform data entry such as keying orders and updating client records Keep promises and finish what you start; follow through with your commitments and complete assignments and projects on time Arrive to work as scheduled, on time. We depend on each other and only want reliable people on our team. Demonstrate a high sense of urgency by acting quickly on customer requests and responding promptly to emails, messages, and voicemails Meet performance metrics as required, according to CSR level
Requirements:
2+ years Customer Service experience, preferably in a B2B environment Proficiency in Microsoft Outlook, Word, and Excel Possess the ability to manage customer expectations, establishing credibility and building rapport with customers Possess excellent multi-tasking skills, attention to accuracy, and detail Possess excellent communication skills, both verbal and written Possess a collaborative “what-ever it takes” attitude and flexible work ethic
