Client Services & Training Coordinator Position Available In Jefferson, Alabama

Job Advert Do you want to work for one of the largest independently owned apprenticeship providers? Would you like to be part of something really special? Impact Futures, The Childcare Company & FRFA have experienced consistent year-on-year growth… and we’re not stopping there! The Role This hybrid role combines business development and administrative support to help drive bookings and support the smooth delivery of training services. You will proactively engage with new and existing clients to generate bookings, coordinate course delivery, and provide excellent administrative support to ensure a seamless client experience. The role requires strong communication, organisation, and problem-solving skills, contributing to the ongoing growth and success of the business. This is a hybrid working role, 3 days per week based in our Birmingham office. You’ll be joining a leading national training provider at an exciting time of growth and expansion, working in a fun and supportive environment in an organisation with a strong focus on people and culture. Expect regular catch-ups and socials with your team, surprises in the post and company-wide social events

• we’re a friendly bunch. Duties and Responsibilities
• Proactively maximise conversion of enquiries into confirmed bookings
• Build and maintain strong relationships with new and existing clients, understanding their training needs and offering tailored solutions.
• Coordinate all aspects of course bookings, including assigning trainers and managing schedules
• Maintain accurate and well-organised records for all bookings, ensuring data is handled securely and in compliance with GDPR.
• Contribute to achieving monthly individual and team booking targets The Benefits
• 25 days holiday plus public and bank holidays
• 3 additional days of paid leave for Christmas Shut down
• Volunteer day
• Enhanced Sick Pay
• BUPA Healthcare Cashback plan
• Enhanced Maternity paid leave
• Enhanced Paternity paid leave
• Grandparent paid leave
• Bereavement paid leave
• Life Assurance
• Employee Wellbeing Day
• Birthday day off
• 3% pension contribution using pension provider NEST
• Shopping discount & cash back platform
• Refer a friend bonus
• Employee Financial Wellbeing support
• Buy an additional 5 days annual leave
• TOTUM Pro student discount card
• Employee Assistance Helpline
• Company events and social gatherings
• Appreciation gifts About You To apply for this position you must have:
• Ability to articulate effectively across all stakeholders
• Self motivated and target driven
• Active listener
• Strong verbal and written communication skills
• Experience of office administration
• Experience of working with personal/sensitive data
• Microsoft user, experienced in Excel and Word
• Problem solving and analytical skills About Us
• Impact Futures, The Childcare Company & FRFA are some of the UK’s largest independently owned training providers, delivering apprenticeships and vocational qualifications.
• We have been awarded a prestigious 2-star accreditation for being an outstanding company to work for.
• Our expertise is underpinned by our Ofsted Grade 2 ‘Good’ accreditation, and learner-centric delivery is at the heart of our continual operational evolution to ensure our learners receive an outstanding learning journey.
• Impact Futures and The Childcare Company are an Equal Opportunities employer and welcome applications from all suitability qualified persons regardless of their race, disability, religion/belief, sexual orientation or age.
• We are committed to safeguarding and promoting the welfare of children and young people.

An enhanced DBS check will be required for this role.