CSR – Customer Service Representative Position Available In Jefferson, Alabama

CSR – Customer Service Representative Wilbur’s Air Conditioning Heating & Plumbing Birmingham, AL Job Details Full-time $12 – $20 an hour 5 days ago Benefits Health insurance Dental insurance Paid time off Retirement plan Qualifications Microsoft Word Microsoft Excel Customer service Grammar Experience Entry level Full Job Description •Please read entire job description before applying •What We Offer Our top performers are among the highest paid in Birmingham. You’ll have unlimited earning potential. Medical Insurance — we pay 100% of your individual insurance premiums for health, and dental. New technology, including iPhone, iPad & access to integrated software Simple IRA Plan with a company match A family. This is last on the list because it’s most important. We care about our team, and expect you to offer that same caring in return. We do a lot more than just work together. You’ll come to love our company, and you’ll build life-long friendships at Wilbur’s. Who Are You You’re the best and you want to join a team that values you and encourages you to create your own opportunities. Who We Are We keep growing because we only hire the best, and our customers love us for it. We’ve been at this 43 years here in Birmingham. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated for what only you can offer. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only customer service representative they’ll work with. How much you can gain when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career , with room to grow and opportunities to excel. What We Do We are a team of home service experts who go the extra mile to ensure safety and peak performance for our community’s plumbing, heating and air conditioning systems. The Big Task You will promote customer satisfaction by converting incoming customer calls into booked service appointments. Key Sub Tasks You will need to learn the call script in order to sound professional and authentic when speaking with our customers. Participate in training so that you grow and develop as a professional. Maintain and update our customer database with complete and accurate information. • Maintain communication with dispatch and your manager. Desired Skills and Experience If you can achieve the above and you find it fun and challenging – you have just the right amount. Proficiency in Microsoft Word and Excel Strong Spelling and Grammar Skills Naturally Organized Self-motivated If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Wilbur’s by visiting www.wilbur1.com . When you’re ready, please follow the directions below to apply for this position. Familiarize yourself with the scripts below, then call 205-504-9492 and leave us a voice mail as if you are calling one of our customers. Please record both Scripts. 1st Script – INITIAL CALL “Hello! Is this Ms. Smith? This is (CSR) with Wilbur’s Air Conditioning Heating & Plumbing. We received an online service request from you just now and so we’re giving you a call to see how we can help you. What’s going on with (your issue: A/C, Heating, or Plumbing)” 2nd Script – INITIAL CALL VM “Hello Ms. Smith, This is (CSR) with Wilbur’s Air Conditioning Heating & Plumbing. We received an online service request from you just now and so we’re giving you a call to talk about your issue and get you set up on our schedule. You can text or call us at 205-655-2396. Again, this is (CSR) with Wilbur’s. We look forward to hearing from you.” •We are an

Equal Opportunity Employer Job Type:

Full-time Pay:

$12.00 – $20.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan

Schedule:

8 hour shift Monday to Friday On call Ability to

Commute:

Birmingham, AL 35210 (Required) Ability to

Relocate:

Birmingham, AL 35210: Relocate before starting work (Required)

Work Location:

In person