Customer Service Representative Position Available In Jefferson, Alabama

Customer Service Representative Haselford 420 20th Street North, Birmingham, AL 35203 Applicant MUST live and reside within the state of Alabama, background check + drug test is required for employment •Please note the pay range is true and accurate. Please do not apply if this does not meet your requirements for part time work. Company Overview Haselford Hotels and Experiences is an Atlanta-based start-up hotel chain, offering short-term lodging experiences focused on recovery from trauma, abuse and mental unrest. At the present moment we are hiring for our customer support center in Alabama. We are committed to providing extraordinary experiences through our accommodations, wellness studios and holistic eateries- and are looking for entry-level customer service professionals to join our budding organization. We are deeply rooted in philanthropy work – with our workforce 65% sourced from community initiatives. Summary We are seeking a Customer Service Representative to join our dynamic team at Haselford. In this role, you will be the primary point of contact for customers and vendors via various platforms (in-person, chat, email, social media), providing exceptional support and assistance. You will help answer general questions, resolve customer issues and relay sensitive information to Key Holders, Managers, Directors and Investors to ensure a positive experience with our company’s products and services. Responsibilities Provide outstanding customer service via phone, email, and in-person interactions. Assist guests with inquiries regarding accommodations and wellness experiences. Manage reservations and ensure accurate data entry into the system. Communicate effectively with team members to resolve guest issues promptly. Promote our unique wellness experiences to enhance guest satisfaction. Maintain a professional demeanor while handling customer complaints or concerns. Requirements Proven experience in customer service or support roles. Strong phone etiquette and communication skills. or multilingual abilities are a plus for effective guest interactions. Basic data entry skills with attention to detail. Sales experience is beneficial but not required. If you’re passionate about creating memorable experiences for guests and want to be part of a transformative hospitality journey, we invite you to apply today at Haselford!

Job Types:

Full-time, Part-time, Contract Pay:

$12.00 – $20.15 per hour

Benefits:

Flexible schedule On-the-job training Paid time off Parental leave Professional development assistance

Shift:

4 hour shift 8 hour shift Day shift Evening shift Morning shift Night shift No nights Overnight shift Rotating shift Split shift People with a criminal record are encouraged to apply

Work Location:

In person