Customer Service Representative Position Available In Jefferson, Alabama
Tallo's Job Summary: The Customer Service Representative at Montgomery Transport LLC in Birmingham, AL is responsible for providing exceptional customer service, scheduling and dispatching trucks accurately and timely to meet customer demands. The role requires strong communication skills, time management, and a Bachelor's degree or equivalent industry experience. The successful candidate must be detail-oriented, able to work well under pressure, and proficient in Microsoft Office.
Job Description
Customer Service Representative Montgomery Transport Llc – 3.8 Birmingham, AL Job Details Full-time 11 hours ago Qualifications Mid-level Microsoft Office Bachelor’s degree 4 years Communication skills Time management Full Job Description
POSITION SUMMARY
The Customer Service Representative provides exceptional customer service by developing good working relationships with all customers within a given area. This position is responsible for completing accurate and timely scheduling and dispatching of trucks to ensure that the flow of products meets customer demands.
ESSENTIAL DUTIES & RESPONSIBILITIES
Developing and maintaining strong relationships with all customers via telephone and email communication. Resolving service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Contributing to the team effort by accomplishing related tasks as needed. Developing and maintaining a proficient working knowledge of all relevant order planning software. Obtaining, planning, and managing freight for approximately 20-40 trucks on a daily basis, while taking drivers needs, total mileage (empty and loaded), location, rate, customer, and commodity into consideration. Communicating with drivers as needed. Answering “after hours” operations calls 4 weeks per year. Closing all delivered loads through each customers respective website or portal. Other duties, as assigned. Bachelors degree (4 year) or equivalent industry experience. Availability to work as needed, outside of a regular schedule. Strong organizational and time management skills. Detail oriented, with ability to multi-task, in a fast-paced work environment. Demonstrated ability to work well under pressure and with tight deadlines. Proficient using Microsoft Office product suite. Excellent interpersonal, oral and written communication skills.
