Customer Service Representative Position Available In Jefferson, Alabama

Customer Service Representative ESC Central – 1.0 Birmingham, AL Job Details Full-time $15 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer service English High school diploma or GED Driver’s License Data entry Typing Phone etiquette Entry level

Full Job Description Employment Type:

Full Time, Non-Exempt, 8am-8pm or 8pm-8am, other times as needed. Job Overview

• Monitor and respond to a variety of alarm systems, including burglary, fire, medical and specialized supervisory alarms.
• Make outbound calls to appropriate responding parties following standardized procedures.
• Communicate with a variety of customers regarding their alarm as well as communicate vital information to the appropriate authorities to request response from Police, Fire, or EMS.
• Respond to high-volume of incoming calls in a professional urgent manner to assist callers with their needs.
• Route calls to the appropriate personnel, department, or other location.
• Handle answering service calls accurately and professionally and submit all messages to the appropriate contacts. Expectations & Responsibilities
• Must provide timely and accurate responses to all monitored alarms.
• Must understand the importance of our company running 24 hours a day, 7 days a week, 365 days a year.
• Must be detail-oriented and focused.
• Proven customer service experience.
• Must be dependable and eager to learn additional tasks.
• Strong work ethic with positive attitude and ability to be a team player.
• Well-spoken with the ability to multi-task
• Must have the ability to understand and follow standards and procedures.
• Must have a basic understanding of computers, keyboard operations, and basic typing skills.
• Be proficient in basic clerical tasks including emailing and internet browser operations. Requirements
• High school diploma or GED
• Minimum of 18 years old
• Driver’s license or state issued identification.
• Must be able to work 12-hour shifts.
• Must pass background check as required for licensing.
• Must be willing to work overtime, nights & weekends.
• Must be able to work holidays.

Job Type:

Full-time Pay:

$15.00 per hour Expected hours: 32 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

12 hour shift Application Question(s): Are you able to work a 8pm-8am or 8am-8pm shift? Are you able to work weekends? Ability to

Commute:

Birmingham, AL 35215 (Required)

Work Location:

In person