Customer Service Representative Position Available In Jefferson, Alabama

Job Description:

Overview:

As a Customer Service Representative, you’ll buildconnections and offer a wide range of products and services to ourdiverse customer base. Our customers are on the go and put theirtrust in us to provide quick and reliable financial solutions. Yourprecise cash handling, attention to detail, and ability to engageprofessionally with customers and peers in a fast-paced environmentwill allow you to reflect on our mission while advancing yourcareer.

Responsibilities:

Forge connections with customers tocultivate lasting relationships that drive repeat business.

Skillfully review, validate, and process customer transactions withaccuracy including check cashing, money transfer, and customerpayments. Proactively maximize customer success by offeringpersonalized financial services that fit their lifestyle. Enter andmaintain customer information with precision and integrity into aPoint-of-Sale (POS) system. Build new business by completinginbound and outbound call campaigns daily. Assist in customeraccount management and collections by accepting payments, andmonitoring and managing customer appointments. Maintain internaland external store appearance and meet cleanliness standards toenhance the customer experience. Maintain office security protocolsand conduct proper opening and closing procedures, includingmanagement of vault and cash drawer. Uphold compliance with Companypolicies and procedures, and all relevant local, state, and federallaws and regulations. Engage in ongoing training and remain updatedon our evolving products and processes. Work efficiently in adynamic and fast-paced environment and effectively navigatemultiple tasks with ease to meet individual and team performancestandards. Maintain a full-time work schedule with regular,in-person attendance, including weekends. A full-time work schedulefor this position includes, at a minimum, 40 hours per week.•Store hours, schedules, and/or the minimum number of hoursrequired for this position may be subject to change by brand entityand at the sole discretion of the Company. Speak with yourrecruiter for the most up-to-date requirements.

Qualifications:

High School Diploma or equivalent required Customer service, sales,or retail experience Excellent verbal and written communicationskills Ability to work phone, Point of Sale, Microsoft Office, andother systems Must be at least 18 years of age (19 in Alabama)Background check required. All background checks are conducted, andtheir results are considered, in accordance with applicable law.

Physical demands for this position frequently include: the abilityto remain in a stationary position, move about inside and outsideof the store, the ability to lift or move up to 25 pounds and theoperation of mechanical controls, such as a keyboard. PreferredQualifications and Skills Associate degree or higher BilingualEnglish/Spanish is a plus and may be required for certain locationsValid driver’s license, auto insurance, and personal vehicle to usethroughout the workday (mileage compensated)

What We Offer:

OurBenefits Include:

A comprehensive new hire training program Accessto a robust learning management system, full of e-learning modulesand training programs to help boost your professional and personaldevelopment Performance-based career advancement EducationalReimbursement Program Multiple coverage choices for medicalinsurance, all include free telemedicine and medical spendingaccount (HSA/FSA) options Traditional 401(k) and Roth 401(k)Retirement plan with a generous Company match programCompany-Sponsored Life and AD&D Insurance Voluntary benefits,including dental, vision, short-term and long-term disabilityplans, accident, critical illness, hospital confinement insurance,and even pet insurance Paid Time Off (Accrue 12 days per calendaryear plus additional days for each year of service after the firstyear of employment) Diverse Culture and Inclusive Environment Arelaxed, business casual dress code that includes jeans andsneakers! Based on current benefit offering, which is subject tochange with or without notice. Certain benefits are subject to theterms and conditions of the governing plan documents which shouldbe consulted for additional details and eligibility requirements.

About Us Easy Money® Cash Centers have been servicing the financialneeds of customers in Alabama and Tennessee specializing in paydayloans, in-store loans, installment loans, lines of credit, titleloans, and online loans. The information contained herein is notintended to be an all-inclusive list of the duties andresponsibilities of the job, nor is it intended to be anall-inclusive list of the skills and abilities required to do thejob. The Company may, at its discretion, revise the job descriptionat any time, and additional functions and requirements may beassigned by supervisors as deemed appropriate. Requirements,skills, and abilities included have been determined to illustratethe minimal standards required to successfully perform theposition.

Important:

The Community Choice Financial® Family ofBrands will never ask you for banking or other payment informationat any point during the interview or hiring process, nor will weconduct an interview via text message. Any official emailcorrespondence will come from the domains @ccfi.com. In-storepositions are in-person only. The Community Choice Financial®Family of Brands is committed to providing an inclusive workplacefree of discrimination based on race, color, religion, sex, age,national origin, military status, disability, pregnancy, sexualorientation, gender identity or expression, genetic information orany other characteristic protected by applicable law. Candidates ofall backgrounds are encouraged to apply. CCFI Companies, LLC is anequal-opportunity employer.