Customer Service Representative Position Available In Jefferson, Alabama

Customer Service Representative Collabour Biz Birmingham, AL Description We are looking for a dedicated Customer Service Representative to join Collabour Biz, a leading company in the Public Relations industry. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. You will be involved in handling inquiries, resolving issues, and providing exceptional service to our valued customers. This position is vital to our company’s success as it directly impacts our reputation and customer loyalty.

Responsibilities:

Respond to customer inquiries via phone, email, and in-person Resolve customer complaints in a professional and efficient manner Provide information about products and services Process orders, returns, and exchanges Keep records of customer interactions and transactions Ensure customer satisfaction and loyalty through exceptional service Collaborate with other departments to address customer needs Stay up-to-date on product knowledge and company policies

Requirements:

Excellent communication skills, both verbal and written Strong problem-solving abilities Ability to work well in a team environment Attention to detail and accuracy Basic computer skills and proficiency in MS Office Empathy and patience when dealing with customers Ability to multitask and prioritize tasks effectively Previous customer service experience is a plus