Customer Service Representative Position Available In Jefferson, Alabama
Tallo's Job Summary: Are you a dedicated individual who excels in customer service and enjoys helping others? Xcalibur Services is hiring Customer Service Representatives in Homewood, AL. This full-time position offers a competitive salary of $50,000 to $150,000 a year with benefits such as health insurance and 401(k) matching. No experience is needed, just a high school diploma or GED. Join our team and be the first point of contact for our valued customers.
Job Description
Customer Service Representative Xcalibur Services Homewood, AL Job Details Full-time $50,000 – $150,000 a year 7 hours ago Benefits Health insurance 401(k) matching Qualifications Customer service Call center No experience needed High school diploma or GED Entry level Full Job Description Are you the type of person who thrives in a fast-paced environment, loves helping people, and takes pride in making things run smoothly? At Xcalibur Services , we’re the largest and fastest growing locally owned residential HVAC, plumbing, and electrical service company serving Birmingham homeowners with integrity, urgency, and world-class customer care. As a Customer Service Representative , you’ll be the first voice our customers hear —and the reason they come back. Who We Are Join our team at Xcalibur’s Service and become a key player in a dynamic group dedicated to delivering top-notch customer service. We thrive on overcoming challenges and excelling in the service industry. At Xcalibur’s Service, we prioritize safety, integrity, service, and teamwork, creating an environment where everyone can succeed. What You’ll Be Doing Answering inbound service calls with warmth, empathy, and professionalism Scheduling and dispatching technicians with precision and urgency Following call scripts and booking procedures to maximize customer satisfaction Handling service requests, follow-ups, and emergency coordination Offering membership plans, maintenance packages, and special promotions when appropriate Supporting the field team by staying two steps ahead of every job’s needs We have a streamlined hiring process that moves quickly for the right candidate. You could be onboarded in as little as 10 days! Due to the high level of interest, we have automated the initial steps to ensure speedy consideration. Rest assured – if you take the time to apply, we will respond to every single applicant.
The application process:
Click apply and answer a few quick questions about yourself. (5 min) Receive a link for a brief questionnaire to help match you to the job (or similar roles!). Complete a quick 1-way video question through text. (5 min) Receive a scheduling link for an in-person interview. You could be interviewing within days from now! What We’re Looking For Demonstrated high integrity and dedication to delivering excellent service. Self-driven with a strong desire for personal growth and success. Ability to thrive in a collaborative team setting. Proven experience in customer service or call center roles. Strong problem-solving abilities and keen attention to detail. Why Join Us Enjoy a competitive salary ranging from $50,000 to $150,000 per year, with company-paid medical insurance and a 401k match. Benefit from 2 weeks of vacation, 2 days of sick leave, and a special day off for your birthday. Join us at Xcalibur’s Service and become part of a culture that values your contributions and encourages your professional development. Ready to elevate your career? We are eager to meet you! Apply now to take the next step!
Requirements Work Hours:
40 to 40 hours work
Required Education:
High school or equivalent
Required Experience:
None(1) years
