Customer Service Representative – Industrial Supply Position Available In Jefferson, Alabama
Tallo's Job Summary: The Customer Service Representative - Industrial Supply role in Birmingham, AL at GHX Industrial involves selling corporate products to businesses over the phone and internet. Responsibilities include maintaining accounts, resolving customer issues, and entering sales orders. The ideal candidate should have 5+ years of customer service experience, be proficient in Microsoft Office, and have knowledge of the industrial hose and gasket industry.
Job Description
Customer Service Representative – Industrial Supply
Birmingham, AL 35203GHX – Inside Sales & Customer Service /Inside Sales & Customer Service Roles /On-Site GHX Industrial, a SunSource company, is a growing, dynamic organization with roots traced back to 1937. GHX today is a highly recognized value-added distributor and fabricator of industrial gaskets and hoses with offices nationwide. GHX’s customer base consists of large refining and petrochemical customers, upstream oil and gas service and supply companies, OEMs, and mineral and mining enterprises.
http:
//www.ghxinc.com The successful candidate will be responsible for sales of corporate products to business and industrial establishments over the telephone and internet. The Industrial Inside Sales/Customer Service Representative will maintain accounts and conduct day to day activities to keep account customers satisfied. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non standard, value added solutions to customer problems; enter all sales orders and purchase orders into the computer system; and set up part numbers and manage contract files. Essential Functions
Sell industrial hose and gasket products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepares reports of business transactions in company database
Works with account managers to keep account activities up to date
Investigates and resolves customer problems with deliveries
Other duties as assigned
Experience, Education and Skills
5 plus years related customer service experience and/or training; or Bachelor’s degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
Knowledge of industrial hose and gasket industry preferred
