Customer Telesales Support Agent Position Available In Jefferson, Alabama

Customer Telesales Support Agent S&A Group – 2.6 Birmingham, AL Job Details Full-time $50,000 – $65,000 a year 18 hours ago Benefits Opportunities for advancement Qualifications Customer support Training & development 1 year Communication skills Entry level Full Job Description Are you passionate about providing exceptional service and supporting the elderly? Join the S&A Group team in Birmingham, AL, where we deeply value commitment, excellence, and compassionate care. As a Customer Telesales Support Agent, you will play a vital role in ensuring that our clients receive the highest level of service. Utilize your problem-solving skills to assist customers with their benefit needs and create positive, impactful experiences with every interaction. At S&A Group, we offer a competitive salary between $50,000 and $65,000, providing a fulfilling career path for those dedicated to outstanding customer service.

What You’ll Love About This Role:

Purpose-Driven Impact :

Make a difference in the lives of elderly clients by helping them navigate important benefit decisions with empathy and care.

Stability & Growth :

Join a well-established team with opportunities for career advancement, skill development, and personal growth.

Supportive Team Environment :

Be part of a positive and collaborative workplace where your ideas are valued, and your contributions truly matter.

Comprehensive Training & Development :

Gain the knowledge and tools necessary to succeed through hands-on training and continuous coaching.

Recognition & Reward :

Your dedication and hard work will not go unnoticed—outstanding performance is regularly recognized and celebrated.

Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, and mail. Provide accurate information on products, services, pricing, and other related details. Assist clients with benefit placements, tracking, and resolving any issues or complaints. Maintain and update customer records in our database as necessary. Follow up with clients to ensure satisfaction and build strong, lasting relationships. Work collaboratively with team members to ensure a smooth customer experience throughout the sales process.

Qualifications:

1-2 years of experience in customer support or a related field. Exceptional communication skills, both verbal and written. A demonstrated ability to manage customer inquiries with empathy, professionalism, and care. Proficiency with customer support software and systems is essential. Strong problem-solving abilities and attention to detail are a must.