Direct Customer Service Agent Position Available In Jefferson, Alabama

Job Description:

At our company, we are dedicated to providing exceptionalcustomer experiences and building long-lasting relationships withour clients. We are passionate about problem-solving and ensuringour customers receive support that’s timely, helpful, andknowledgeable. As a Direct Customer Service Agent, you’ll be thefirst point of contact for our customers, assisting them withinquiries, resolving issues, and guiding them through our sale.

We’re looking for a customer-focused Full Time Direct CustomerService Agent with strong communication skills, a passion forservice, and an ability to stay calm under pressure. DirectCustomer Service Agent Responsibilities Respond to customerinquiries through in person communication promptly andprofessionally Identify and troubleshoot issues, providing salesolutions or directing customers to appropriate departments asneeded Maintain detailed records of customer interactions, sales,and update account information Collaborate with sales team membersto improve customer experience and share best practices Assist withcustomer concerns and work to find resolutions Support team andprovide information about our products and services to newcustomers